Cisco Cisco Certifications 642-242 Questions & Answers

• Question 91:

  Which Cisco Unified ICM configuration object must exist before a Cisco Unified Communications Manager peripheral can be saved in the PG Explorer configuration tool?

  A. call type

  B. service

  C. skill group

  D. agent Desk Settings (new or existing default)

  Correct Answer: D

• Question 92:

  When installing a Cisco Unified ICM Peripheral Gateway, which item does not need to be configured before activating the Peripheral Gateway?

  A. Cisco Unified ICM instance

  B. Logical Interface Controller record

  C. Physical Interface Controller record

  D. WebView

  Correct Answer: D

• Question 93:

  In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how does the system avoid sending calls to one of the IP IVRs if it is out of service?

  A. The ICM routing script translation route to VRU node automatically detects the out-of- service condition and ignores the failed IP IVR.

  B. The ICM routing script translation route to VRU node "consider if" is used to test the Peripheral Status.

  C. The Cisco Unified Communications Manager CTI ports for the IP IVR would have a "forward on failure" to redistribute the calls sent by the ICM to the failed ports.

  D. The ICM Send to VRU node "consider if" is used to test the peripheral status.

  Correct Answer: B

• Question 94:

  In which two ways are Cisco Unified Communications Manager CTI route ports typically used in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

  A. to accept media for callers in the Cisco Unified IP IVR under control of the Cisco Unified Contact Center Enterprise system

  B. to manage incoming call signaling from the PSTN as Dialed Numbers for the Cisco Unified Contact Center Enterprise system

  C. to play media to callers for busy or disconnect tones from Cisco Unified Communications Manager

  D. to provide a call-signaling transfer point as part of a Translation Route to VRU node in the Cisco Unified Contact Center Enterprise call routing script

  E. to provide conference bridge resources to allow supervisors to barge into calls with agents in the Cisco Unified Contact Center Enterprise system

  Correct Answer: BD

• Question 95:

  Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  A. ICM Organizational Unit

  B. ICM facility

  C. ICM SQL facility

  D. ICM Windows instance

  E. ICM instance

  F. ICM agent users

  Correct Answer: ABE

• Question 96:

  In a Microsoft Windows Active Directory environment, which two methods are supported by Cisco Unified ICM 7.0(x) for IP/host name resolution? (Choose two.)

  A. DNS

  B. WINS

  C. LM host files

  D. host files (local)

  E. SNMP

  Correct Answer: AD

• Question 97:

  In the Cisco Unified Contact Center Enterprise Outbound Option, with the SCCP Dialer, what is the correct order to create the dialer ports?

  A. Dialer Port Map (ICM), dialer phone as 7940 (CCM), PG user association

  B. Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), PG user association

  C. Dialer Port Map (ICM), dialer phone as 7940 (CCM), IP IVR user association

  D. Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), MR PG user association

  Correct Answer: B

• Question 98:

  In the Cisco Unified Contact Center Enterprise 8.0 Outbound Option, which statement is true?

  A. The Outbound Option allows for a SIP and SCCP Dialer to be deployed on the same physical machine.

  B. The Outbound Option only supports either SIP or SCCP Dialers in a single Cisco Unified Contact Center Enterprise deployment.

  C. The reservation call that is made to hold the agent for the dialer-placed calls is done directly via the CTI desktop and does not generate a call in Cisco Unified Communications Manager.

  D. The Outbound Option SIP Dialer only works with Cisco Unified Customer Voice Portal, not with the Cisco Unified IP IVR.

  Correct Answer: C

• Question 99:

  In order to run the setup program for a Cisco Unified ICM Server, what are the minimum permissions that must be granted to a user?

  A. domain admin, read write

  B. local user, read only

  C. SQL admin, read write

  D. local admin, read write

  E. domain admin, read only

  F. ICM admin, read write

  Correct Answer: D

• Question 100:

  When creating a new ICM call routing script, a palette tool is available with the icons available for use in the script. The available nodes are grouped into four tabs.

  Which option is not one of those tabs?

  A. General

  B. Administrative

  C. Routing

  D. Targets

  E. Queue

  Correct Answer: B