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Unified Contact Center Enterprise Implementation(UCCEI)

Exam Details

  • Exam Code
    :642-242
  • Exam Name
    :Unified Contact Center Enterprise Implementation(UCCEI)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :84 Q&As
  • Last Updated
    :Mar 26, 2025

Cisco Cisco Certifications 642-242 Questions & Answers

  • Question 81:

    In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required Network VRU type?

    A. type 10

    B. type 3

    C. type 2

    D. type 8

  • Question 82:

    Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?

    A. MDS, Visible/Public Network

    B. OPC, Visible/Public Network

    C. MDS, Private Network

    D. OPC, Private Network

  • Question 83:

    Which two tools are required to add a Peripheral Gateway to the Cisco Unified Contact Center Enterprise? (Choose two.)

    A. Cisco Unified ICM Security Account Manager

    B. Cisco Unified ICM Setup utility

    C. Cisco Unified ICM Support tools

    D. Cisco Unified ICM Domain Manager

    E. Peripheral Gateway Explorer tool

  • Question 84:

    Which is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?

    A. a centralized web-based tool for System Unified Contact Center Enterprise Configuration

    B. a tool to manage the skill groups, dialed numbers, and other objects in the ICM database

    C. a tool to create, modify, or delete ICM databases and estimate the size of the databases

    D. a program to allow access to the various applications that administer the Cisco Agent Desktop and Cisco Supervisor Desktop

  • Question 85:

    In a Cisco Unified Contact Center Enterprise solution using the Cisco IP IVR as a queue point, how do you transfer the caller to voice mail after the caller has already been placed in queue?

    A. Within the IP IVR queue script, use the Redirect step; the destination variable should be configured as the Unity CTI port.

    B. Within the IP IVR queue script, use the Redirect step; the destination variable should be configured as the voice mailbox extension number.

    C. Within the IP IVR queue script, use the IP IVR Set Enterprise Call Data step; in the ICM routing script, send the call to a label node that is the Unity CTI port.

    D. Within the IP IVR queue script, use the IP IVR Set Enterprise Call Data step; in the ICM routing script, send the call to a label node that is the voice mailbox extension number.

  • Question 86:

    Which two options must be installed and configured for the Cisco ICM Central Controller to be active? (Choose two.)

    A. ICM Logger / Database server

    B. WebView server

    C. Application Gateway

    D. Historical Database Server

    E. ICM Call Router A

    F. Peripheral Gateway

  • Question 87:

    In the Cisco Unified IP IVR 4.0(x), how is the JTAPI subsystem configured?

    A. Select Subsystem > JTAPI. For the JTAPI provider, enter the IP address or the Cisco Unified Communications Manager hostname of every Cisco Unified Communications Manager subscriber in the cluster. Enter the user ID and password of the Cisco Unified Communications Manager user that you created for the IP IVR user.

    B. Select Subsystem > JTAPI. For the JTAPI provider, enter the IP address or the Cisco Unified Communications Manager hostname of two Cisco Unified Communications Manager servers in the cluster, beginning with the Cisco Unified Communications Manager publisher. Enter the user ID and password of the Cisco Unified Communications Manager user that you created for the IP IVR user.

    C. Select Subsystem > JTAPI. For the JTAPI provider, enter the IP address or the Cisco Unified Communications Manager hostname of up to two Cisco Unified Communications Manager subscribers in the cluster that have the CTI service enabled. Enter the user prefix_node id of the IPIVR.

    D. Select Subsystem > JTAPI. For the JTAPI provider, enter the IP address or the Cisco Unified Communications Manager hostname of each Cisco Unified Communications Manager server in the cluster, beginning with the Cisco Unified Communications Manager publisher. Enter the user ID and password of the Cisco Unified Communications Manager user you created for the IP IVR user.

    E. Select Subsystem > JTAPI. For the JTAPI provider, enter the IP address of the Cisco Unified Communications Manager publisher of the cluster. Enter the JTAPI PGuser ID for the IP IVR.

  • Question 88:

    The Cisco Unified Contact Center Enterprise solution supports SIP-based trunks and services for inbound calls. In a SIP trunk deployment, which statement is true?

    A. All inbound SIP calls must be delivered as G.711 with no compression.

    B. Cisco requires the Cisco Unified Border Element to act as a Session Border Controller between the carrier SIP trunk and the customer voice network.

    C. Cisco Unified IP IVR requires additional MTP resources in a SIP deployment.

    D. Cisco Unified IP phones must use the SIP protocol, not SCCP, when used with SIP trunk services.

  • Question 89:

    The Cisco Unified ICM Call Type Manager is accessed from the ICM Script Editor.

    Which two options are purposes of the Call Type Manager? (Choose two.)

    A. to schedule a routing script

    B. to schedule an administrative script

    C. to create a dialed number mapping to a call type

    D. to determine what call type data is available for reporting

    E. to map caller entered digits to the call type

  • Question 90:

    In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, the Cisco Unified ICM routing script can call an external IP IVR script to play queue music to callers.

    What is required for the queue music played to callers in queue and be immediately transferred to the agent when the agent becomes available?

    A. The VRU script name in the Cisco Unified ICM Network VRU script list must match the IP IVR application script (.aef) name with the extension .aef.

    B. The VRU script list entry must be checked as interruptible.

    C. The VRU script list entry must be checked as overridable.

    D. The VRU script list entry timeout must be greater than the actual length of the WAV file for it to be played properly.

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