Cisco Cisco Certifications 642-242 Questions & Answers

• Question 111:

  Refer to the exhibit.

  

  In the Cisco Unified Contact Center Enterprise 8.0 Web Setup Tool for the Administration and Data Server, what is the purpose of the Site Name?

  A. The Site Name groups all the Administration and Data Servers across all sites for common management.

  B. The Site Name defines the Microsoft Windows Active Directory relationship for the Administration and Data Servers at a given site.

  C. The Site Name groups Administration and Data Servers at a physical site to minimize the real-time feed data to the site from the call routers.

  D. The Site Name is no longer used in the system; it is only in the tool for upgrade compatibility.

  Correct Answer: C

• Question 112:

  There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All agents are currently busy handling customer calls. All agents are also members of both the Sales and Customer Service skill groups. Sales has 10 calls in queue, each with a priority of 5, and two calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of 3.

  Which type of call will be delivered to the next available agent?

  A. The next available agent will receive the longest queued Sales call with a priority of 5.

  B. The next available agent will receive the longest queued Sales call with a priority of 4.

  C. The next available agent will receive the longest queued Customer Service call with a priority of 5.

  D. The next available agent will receive the longest queued Customer Service call with a priority of 3.

  E. The next available agent will receive the call with the longest queued duration.

  F. The next available agent will receive the Customer Service call with a priority of 3.

  Correct Answer: D

• Question 113:

  When creating a dialed number in the Cisco Unified ICM Configuration Manager, it is necessary to select Permit Application Routing for which of the following?

  A. passing ECC variables to the Cisco Unified IP IVR to play messages to callers in queue

  B. when a type 9 VRU has been specified in ICM Configuration Manager Network VRU Explorer

  C. for parent/child deployments where the parent will route calls to this dialed number

  D. if this dialed number will be used as a label in a translation route to VRU

  Correct Answer: C

• Question 114:

  In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what aretwo impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)

  A. The caller will hear hold music while the call is transferred back to the Cisco Unified Communications Manager.

  B. The ring-no-answer calls will be put at the bottom of the queue and have to wait again for an agent to become available.

  C. The caller will be re-directed to a different routing script.

  D. The ring-no-answer calls will be "double counted" in the inbound 8001 call type.

  E. The caller will be disconnected as a call cannot be hair-pinned back on itself with Cisco Unified IP IVR.

  Correct Answer: BD

• Question 115:

  Refer to the exhibit.

  

  During the installation of the Cisco Unified IP IVR, the AXL Service Providers must be selected.

  Which of the following statements is true?

  A. The AXL Application User "ipivraxl" is created in the Cisco Unified Communications Manager from this screen in the Cisco Unified IP IVR.

  B. The AXL Service Providers that are listed on the screen had to be manually entered into the Cisco Unified IP IVR.

  C. The server that is using the IP address 10.1.10.112 is Cisco Unified Presence.

  D. The Cisco Unified IP IVR will log into the server with the IP address of 10.1.10.112 using the "ipivraxl" Application User.

  Correct Answer: D

• Question 116:

  Refer to the exhibit.

  

  The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an available agent for the outbound contact. Which of the following statements is true about this personal agent callback script?

  A. If the preferred agent is not available, the outbound contact will hear queue music for 180 seconds while waiting.

  B. If the preferred agent is not logged in, the outbound contact will be cancelled.

  C. If the preferred agent is not logged in and no agents are available in the CM.outbound skill group, the outbound contact will be cancelled.

  D. If the preferred agent became available after 185 seconds, the outbound contact will still be routed to the preferred agent if that agent was part of the CM.outbound skill group, regardless if there were other agents available for longer.

  Correct Answer: C

• Question 117:

  In the Cisco Unified Contact Center Enterprise solution, to move call control to the Cisco Unified IP IVR in the Cisco Unified ICM routing script, what must be configured and used in the script?

  A. send to VRU node

  B. translation route

  C. Run External Script node

  D. service array

  Correct Answer: B

• Question 118:

  In the Cisco Unified Contact Center Enterprise solution, if an agent is logged in and ready but their CTI OS Server fails, what is the impact to the agent?

  A. The agent is automatically logged out and not allowed to process any new calls.

  B. The agent is put into Not Ready state while the desktop fails over to the other CTI OS Server.

  C. The agent phone is automatically reregistered with the Cisco Unified Communications Manager subscriber.

  D. The agent stays in Ready mode and can process calls; however, they will not get CTI data until the desktop fails over to the other CTI OS Server.

  Correct Answer: B

• Question 119:

  Media termination points in Cisco Unified Communications Manager provide media services such as call hold and call transfer for a call routed to an H.323 endpoint.

  To configure an MTP resource, which two items must be configured? (Choose two.)

  A. MTP type

  B. MAC address

  C. media routing domain

  D. device pool

  E. location

  Correct Answer: AD

• Question 120:

  In the Cisco Unified Contact Center Enterprise solution, if a Cisco Unified Communications Manager subscriber in the Redundancy Group for the Cisco voice gateway is down, how will incoming calls be treated?

  A. The voice gateway will play a "fast busy" and drop the call.

  B. The voice gateway will reroute the call to a secondary CTI route point on the alternative/backup subscriber in the cluster.

  C. The voice gateway will use the alternative/backup subscriber in the cluster.

  D. The voice gateway will route around the subscriber to an IP IVR port on the alternative/backup subscriber in the cluster.

  Correct Answer: C