In a Cisco Unified Contact Center Enterprise deployment, a trunk group is created in the Cisco Unified ICM Configuration Manager and associated with a peripheral.
The trunk group peripheral number must match which of the following items?
A. Peripheral ID of the Cisco Unified IP IVR Peripheral Gateway PIM
B. Peripheral ID of the Cisco Unified Communications Manager Peripheral Gateway PIM
C. Cisco Unified IP IVR's CTI Port Group Number ID
D. Peripheral Gateway CTI Server Listen Port, which typically is 42027 or 43027
In the Cisco Unified ICM database servers, which Microsoft SQL Server Agent rights setting is not allowed on the server local Security Policy Settings?
A. allow log on locally
B. act as part of an operating system
C. log on as a service
D. log on as a batch job
In a Cisco Unified Contact Center Enterprise deployment with IP IVR used for queuing, how is a call moved from the queue to the agent?
A. The ICM routing script instructs the IP IVR as the routing client to redirect the call to the agent's IP Phone via Cisco Unified Communications Manager.
B. The ICM routing script instructs the Cisco Unified Communications Manager to transfer the call out of the IP IVR to the agent's IP Phone.
C. The ICM routing script instructs the Voice Gateway to switch the call out of the IP IVR to the agent's IP Phone.
D. The ICM routing script instructs the IP IVR to set up a new call leg to the agent's IP Phone.
In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route point to be associated with a JTAPI user?
A. Create the CTI route point device and assign a directory number.
B. Using device association, map the CTI route point directory number to the JTAPI user.
C. Create a calling search space that includes the JTAPI user and CTI route point directory number.
D. Create a new directory number and associate it to the JTAPI user.
On the Cisco Unified Contact Center Enterprise Peripheral Gateway, which process would detect a failure between the Peripheral Gateway and the ICM Call Router?
A. OPC
B. PIM
C. MDS
D. PGAGENT
The Cisco Unified ICM 7.0 system uses the Microsoft Windows Active Directory in which three ways? (Choose three.)
A. controls the rights to allow scripting of call flow via Script Editor
B. controls the rights to access reports in WebView
C. creates Active Directory accounts for the agents in the ICM system
D. grants permission for system components to access the Logger database
E. stores Cisco Unified Communications Manager specific security policies for the solution
F. provides TFTP services to Cisco Unified IP Phones
When configuring the Cisco Unified Communications Manager PIM on the ICM Peripheral Gateway, the Service field contains a Host name.
What must also be configured?
A. The User ID must not be blank.
B. The Service / Host name must be in the local machine Host file.
C. The Peripheral name must be the same as the Service / Host name.
D. The Password must be the same as the Service / Host name.
When setting up a VRU Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution, which is the correct value for the VRU Connection Port field?
A. The default value of 5000 should not be changed.
B. The default value of 5000 should be changed only if more than one IP IVR is used in the Cisco Unified Contact Center Enterprise solution so each IP IVR has a unique port.
C. The connection port should be 5000 for IP IVR, 5001 for CVP, and 5002 for any third- party IVR.
D. The connection port must be the same in the IVR and VRU PIM, because the PIM connects to the client, and the number can be anything as long as they match.
What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?
A. to test ingress and egress voice gateways
B. to test ICM scripting logic
C. to test IP IVR scripting logic
D. to provide real-time monitoring of a script
When configuring the private Ethernet card for a Cisco Unified ICM Peripheral Gateway, what is the correct way to set up the TCP/IP default gateway?
A. Multiple default gateways are configured in the Advanced tab of TCP/IP Properties for the private network connection.
B. Network Interface Card teaming is used so no default gateway needs to be configured.
C. A persistent static route is used for configuring the private network's default gateway.
D. The default gateway must be configured and available on the network prior to configuring the private network connection.
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