A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre- defined label or extension on a Cisco Unified Communications Manager IP Phone.
What is the impact of that sort of routing on the system?
A. The Cisco Unified Contact Center Enterprise solution will automatically take the call back based on the ring-no-answer settings for the agent group associated with the call if no one answers within the timeout parameter.
B. The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined range of agent extensions / device targets in the system.
C. The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as "transferred out".
D. The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is transferred to a monitored or agent extension / device target in the system.
When configuring a Cisco Unified ICM post-routing script in the Cisco Unified IP IVR, an application is created with the application type of Cisco ICM Post-Routing.
Which three items must be configured for that type of application? (Choose three.)
A. ICM subsystem ID
B. timeout value in seconds
C. .wav file of the Welcome prompt
D. JTAPI trigger
E. HTTP trigger
F. initial script
In a typical Cisco Unified Contact Center Enterprise parent/child call flow, when a call is routed by the parent ICM to the child site and an agent is no longer available at that child, what are two options that the call may do? (Choose two.)
A. be queued at the child for the next available agent
B. be automatically routed to an error message at the child
C. receive RONA treatment in the child
D. be queued at the parent for an agent at any child site
E. be terminated
In the Cisco Unified Contact Center Enterprise solution, what is the proper order of steps to create translation routes for the Cisco Unified IP IVR?
A. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard. Configure the Translation Routing Application in Cisco Unified IP IVR. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Associate CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points.
B. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Configure the Translation Routing Application in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points. Create Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard.
C. Configure the Translation Routing Application in Cisco Unified IP IVR. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Routing Wizard. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the Translation Route CTI route points. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool.
D. Configure the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR to build the Translation Route CTI ports. Create the Translation Routes in the Cisco Unified Contact Center Enterprise Translation Route Wizard. Associate the CTI ports for the Translation Routing Application using the Cisco Unified Communications Manager Call Control Group in Cisco Unified IP IVR. Add new CTI route points for the Translation Routing Application in Cisco Unified IP IVR. Create Dialed Numbers in the Cisco Unified Contact Center Enterprise Configuration Manager tool for the ?Translation Route CTI route points. Configure the Translation Routing Application in Cisco Unified IP IVR. Create Network Trunk Groups for the Cisco Unified Communications Manager peripheral and the Cisco Unified IP IVR peripheral in the Cisco Unified Contact Center Enterprise Configuration Manager tool.
Which task can be completed in the Cisco Unified Contact Center Enterprise Translation Route Wizard?
A. Copy an existing configured translation route in Cisco Contact Center Enterprise.
B. Create CTI route points and CTI ports in Cisco Unified Communications Manager.
C. Rename an existing configured translation route in Cisco Contact Center Enterprise.
D. Report on existing configured translation routes in Cisco Contact Center Enterprise.
When installing a duplexed Cisco Unified Contact Center Enterprise solution with Cisco Agent Desktop, which of the following statements regarding the Cisco Agent Desktop server license is correct?
A. The license for the Cisco Agent Desktop server is tied to the MAC address of the server, so each Cisco Agent Desktop server must have a unique license file.
B. In a duplexed Cisco Agent Desktop server deployment, a license file is obtained and applied to the primary Cisco Agent Desktop server.
C. In a duplexed Cisco Agent Desktop server deployment, a license file is obtained and applied to the secondary Cisco Agent Desktop server.
D. In a duplexed Cisco Agent Desktop server deployment, a license file is obtained for the primary Cisco Agent Desktop server for half of the agents and a second license file is obtained for the secondary Cisco Agent Desktop server for the rest of the agents.
In the Cisco Unified Contact Center Enterprise 8.0 solution, if Logger B fails, what is the impact to the system?
A. If Cisco Outbound Option is in use, all campaigns will stop until the Logger is restored.
B. Reporting users will not be able to access Skill Group Real Time data from the system.
C. Administration and Data Server with HDS servers that are pointed to Logger B will be missing the historical data until Logger B is restored.
D. Administration and Data Server with HDS servers that are pointed to Logger B will automatically connect to Logger A for their historical data replication feed.
When configuring an agent device target in the Cisco Unified Contact Center Enterprise, what is the correct format for the entry?
A. in the Config Parameter setting, /devtype 7960 /dn 9991213333, where 9991213333 is the agent extension
B. in the Config Parameter setting, /devtype CiscoPhone and the agent extension in the Global Address setting
C. in the Config Parameter setting, /devtype CiscoPhone /dn 9991213333, where 9991213333 is the agent phone extension
D. in the Config Parameter setting, /devtype 7960 /dn 999121000 /ext 3333 where the number to reach the agent site is 999121000, and the agent extension is 3333
In a Cisco Unified Contact Center Enterprise using Unified IP IVR, which is the recommended practice to check for agent availability in the routing script with a route-select node to minimize IP IVR port usage?
A. after the script executes a translation route to VRU node
B. at the end of the script
C. prior to executing a translation route to VRU node
D. A route-select node should not be used in an IP IVR script.
In the Cisco Unified Contact Center Enterprise, a Dialed Number Plan can be created to make it easier for agents to perform transfers.
Which dialed number is invalid for agents to dial from the plan?
A. SALES
B. 3-45
C. 3-10
D. TEC123
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