Which tow service components are part of the plan phase?
A. Proposal Development
B. Operations Readiness Assessment
C. Site Readiness Assessment
D. Accounting Planning
Within the conduct business requirements workshop activity, which three templates and/or tools assists with the document vertical business initiatives requirement tasks? (Choose three.)
A. Account planning tool
B. Business Requirements Documents
C. Initiative Interview Templates
D. Site Survey
E. Value Assessment Worksheet
F. Vertical industry Snapshots
In the design phase, performing a needs analysis to identify the resource requirements and skills needed to deliver and support a network infrastructure is an activity of which service component ?
A. Implementation Plan
B. Migration Plan
C. Staging Plan
D. Staff Plan Development
In the plan phase, Network readiness assessment addresses which customer need?
A. In-depth assessment of the operational environmental to support the operation of current and planned solutions
B. Readiness of their existing system infrastructure to support a proposed solution
C. Comprehensive design specific to the operations and network management processes and tools of the system
D. Technologies that best support business requirements and objectives
Developing a baseline network element configuration for networking and applications devices to be implemented in a network is a deliverable for which service component in the design phase?
A. Detailed Design Development
B. Staging Plan
C. Implementation Plan Development
D. Project Kick-off
E. Systems Acceptance Test Plan Development
Which phase includes managing the system in ongoing operations mode, system administration and backup, asset management and scheduling maintenance?
A. Operate
B. Optimize
C. Plan
D. Implement
E. Design
Which service component within the prepare phase validates the features and functionality documented in the high-level design of a solution?
A. High-level Design Development
B. Business Case Development
C. Proof of Concept
D. Technology Strategy Development
E. Business Requirement Development
In the design phase, which tasks is conducted during the creating of a site specific network implementation plan activity?
A. Finalize calls flows and Route Plans
B. Determine shipping Dates and Logistics
C. Create Installation, Commission and Network connectivity Test Tasks and Checklist
D. Review Customer Remediation Responsibilities
Which three tasks are performed in the system monitoring service component of the operate phase?
A. Monitor system to identify occurrences of service-level metrics dropping
B. Analyze process exceptions
C. Notify interested parties of the problems identified and escalate per-customer requirements
D. Verify Configuration management database
Which tasks uses the continuous improvement plan for the service assurance component within the operate phase?
A. Document Serial Numbers
B. Analyze Process Exceptions
C. Produce Service Level Reporting
D. Conduct Engagement Profitability Assessment
E. Document New System Requirements
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