Helping to reduce operating costs for Customer by enhancing IT staff productivity is a benefit of which service component within the design phase ?
A. Security Design Development
B. Detailed Design Development
C. Staff Plan Development
D. Migration Plan Development
E. Staging Plan Development
Which the design phase, a network development that lacks documented details and tasks related to deploying and commissioning a network infrastructure is likely to benefit from the deliverables in which service component?
A. Implementation Plan
B. Detail Design Development
C. Implementation Plan Development
D. Migration Plan Development
E. Business Requirements Document
In the Operate Phase, the tasks of analyzing process exceptions belongs to which service component?
A. Incident Management
B. Security Management
C. Problem Management
D. Change Management
E. Service Assurance
Select the task most likely to be a part of the staging plan in the design phase:
A. Determine Critical Timelines
B. Create hardware and Software Configuration checklist
C. Deliver Detailed Design Presentation
D. Host Implementation kick-off meeting
The staff training template is one of the templates and/or tools identified as essential for the informal advanced training for administration and operations activity during the implementation phase. What is the other Resources that is used to accomplish this activity?
A. System Requirements Validation Report
B. As Built Documentation
C. IPC Project Plan
D. Lessons Learned Template
E. Phone Deployment Kit
In the design phase, which service component provides the customer with a comprehensive design specific to addressing operations and network management processes and tools ?
A. Implementation Plan
B. Business Requirements Document
C. Detailed Design Development
D. Business Plan
E. Project Kick-off
F. Staging Plan
Which task is included in the systems migration service component of the implement phase?
A. Provide onsite technical support per Implementation plan
B. Execute the Network Migration Plan
C. Monitor the system to identify occurrences of service-level metrics dropping below a defined threshold
D. Customize ongoing support Hand-off kit
In the operate phase, the task accounting for all system assets and configuration is part of which service component?
A. Incident Management
B. Problem Management
C. Change Management
D. Configuration Management
In plan phase, which tow tasks are associated with the conduct operational assessment activity? ( Choose two.)
A. Document systems, Processes, flow-through, tools, people, skill and best practices
B. Conduct Operations personnel and stakeholders interviews
C. Identify operations personnel and stakeholders for interviews
D. Obtain and review operational procedures and policies
E. Document plan to remediate operational issues
In the optimize phase, which tasks is associated with the Operations Assessment Service Component?
A. Identify Gaps between existing and best practices
B. Document Memory and CPU utilization
C. Obtain Security Procedures and policies
D. Establish call volume baselining
E. Analyzes and Document Hard Dollar, Productivity and Business Initiatives Gains
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