In the Implement Phase, What is the possible customer benefit of implementation support (Day 1)?
A. Increases revenue or lowers operating costs or does both by helping to ensure that the implemented system is working to the measures defined in the system acceptance test plan
B. Provides instructions on how to get technical support when needed
C. Provides documentation needed to understand the details of network that will be useful when planning for future changes to the system
D. Assures customer of a fully operational system and that there is support if needed
In the optimize phase, the call processing assessment activity contains the establish call volume baselining task. Which template or tool documents the call volumes?
A. Microsoft Performance and Event Monitor
B. Continuous Improvement Plan
C. CDR analysis and Reporting Tool
D. Bridge Traffic Analyzer
E. Operational Assessment Checklist
Within the prepare phase, which task is associated with the conduct business requirements workshop?
A. Determine Vertical Approach and strategy
B. Identify Decision Making Criteria
C. Identify Budget and stage of Buying Cycle
D. Conduct User Community Adoption Absorption Analysis
E. Complete Competitive Analysis
F. Determine Critical Timeline
During the ongoing support handoff Meeting in the implement phase, which tow tasks are common to the activities that are related to hardware support? (Choose two.)
A. Explain how to complete the customer satisfaction Survey
B. Explain how to troubleshoot Message waiting indicator
C. Explain Cisco Remote Operation Support Reporting
D. Customize Handoff Materials
E. Explain how to open a Technical Assistance Center Case
Which Cisco Lifecycle services phase is associated with the conduct application value assessment task?
A. Implement
B. Plan
C. Operate
D. Design
E. Optimize
The Project Kick-off in the pan phase provides an opportunity to complete which tow of the following tasks? ( Choose two)
A. Confirm Project roles and responsibilities
B. Perform preliminary application discovery
C. Understand workflow between departments
D. Confirm project and milestone dates
E. Perform detailed analysis of customer requirements
Assessing the task performance of functional groups and comparing it with recommended best practices and the requirements of the standard operating procedures of the customer are parts of the analysis of which service component within the design phase?
A. Migration Plan
B. Staff Plan Development
C. Staging Plan
D. Implementation Plan
E. Implementation Kick-Off Meeting
Which task is required to identify a problem when performing the Problem Management Service component?
A. Record Events as incidents within a Ticketing System
B. Take a Support Call
C. Escalate Incident to priority 1
D. Identify Reoccurring incidents
E. Determine if incident will become a Problem
The staff training template is one of the templates and/or tools identified as essential of the information advanced training for administration and operations activity during the implement phase. What is the other resource that is used to accomplish this activity?
A. System Requirements Validation Report
B. IPC project plan
C. As Built Documentation
D. Phone Deployment Kit
E. Lessons learned template
Network readiness assessment is an important service component in the plan phase. Which task is part of network readiness assessment ?
A. Documenting network availability and redundancy requirements
B. Assessing current infrastructure and applications and their readiness to support proposed advanced technology system
C. Accounting for all advanced technology system assets and configurations
D. Conducting a discovery workshop to gather data and initiate network implementation plan development
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