How does Cisco define AT R?
A. Contracts/subscriptions that are available to renew.
B. ATR is the sum of RR and iARR, minus the attrition rate.
C. Any customer agreement where attrition has been an issue.
D. Contracts/subscriptions that have attrition terms revoked.
What is the ATR on a $10, 000oneyearrecuring revenue contract?
A. $10,000
B. 10% of $10,000
C. $10,000 divided by 12
D. $1,200
Which strategy contributes to the successful renewal of service contracts?
A. Offer discounts.
B. Lock in revenue streams through co-termination.
C. Communicate product performance, pricing, and position.
D. Discount multi-year service agreements.
Who do Renewals Managers (RMs) work with?
A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
B. RMs work with pre-sales engineers and build customer solutions.
C. RMs work by themselves to develop a high level view customer requirements and objectives.
D. RMs work with service delivery teams and monitor engagements.
Which statement best describes an Ask the Expert session?
A. A pre-recorded webinar from an expert
B. A hosted educational webinar with live expert Q and A
C. A 24-7 phone line providing expert advice
D. A one on one coaching engagement covering specific use cases
Which action can a Renewals Manager take to drive value in the account?
A. Removing adopt on barriers.
B. Def ne the account forecast.
C. Manage and mitigate renewal risk.
D. Align partners on training.
Which service offering helps define the customer's IT vision and strategy?
A. Support
B. Advisory
C. Optimization
D. Training
What is the future state goal of licensing at Cisco?
A. Smart License
B. Standby License
C. Classic PAK
D. Right to use
Which statement regarding which tools can be added as value to customer and partners is invalid?
A. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
B. help manage Discounts for Quoting
C. gain insight into new and unique business prospects for your customers and expand sales potential
D. Trusted Data Source for Hardware Refresh and Software renewal insights
Which discussion point helps up sell a customer?
A. Focus on what the customer already has covered on the network.
B. Discuss changes in the network and identify any uncovered additions to the network.
C. Focus on how much it will cost the customer.
D. Discuss your prior ties and why you need the sale.
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