An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
A. Propose to migrate to perpetual model.
B. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
C. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
D. Prepare a Partner Branded Managed Service deal.
Which statement is the most accurate description of the Health Index?
A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
B. an ongoing measurement of customer sentiment
C. a measurement tool for resolving specific product quality issues and adoption barriers
D. an ongoing measurement of several key customer health indicators
Which success indicator for a Renewals Manager is valid?
A. increased deployment of licenses
B. stabilized customer satisfaction scores
C. new product introductions
D. on-time renewal
Which licensing model is the most complex for a customer to manage?
A. Managed service agreement
B. Subscription
C. Enterprise agreement
D. A La Carte
Which action should a Renewals Manager take first?
A. Assign an RS to priority accounts
B. Meet and confirm the AM, CSS, CSM and their resources
C. Meet the customer and perform a renewals diagnosis
D. Download contract data and develop a renewals strategy
Which business benefit of on-time renewals on Cisco products and services is valid?
A. ability to ensure that our TAC cases get priority over others
B. exclusive relationship with the customer
C. access to training programs and material
D. rebates and discounts from Cisco
What does iARR measure?
A. our ability to monitor product utilization, and financial growth collectively
B. our ability to increase renewal rates through pricing controls
C. our ability to expand upon existing customer value
D. our ability to internally align renewable resources
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
A. net new sales
B. annual re curing revenue
C. close rate
D. training costs
E. renewal rate
Which statement best summarizes the intended outcome of the Success Plan?
A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer qual y issues
C. generate financial data that indicates a customer's propensity to renew
D. grow incremental annual recurring revenue
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
A. $1000 and $3000
B. $1100 and $3300
C. $1000 and $1000
D. $3000 and $3000
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