Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
A. validate the customer's business needs
B. focus on benefits
C. lock in revenue streams through co-termination
D. explore up sell opportunities
Which service offering assists the customer in preparing for emerging industry trends?
A. Training
B. Trending Technical
C. Advisory
D. Managed
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
A. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
B. A limited time discount applied to Cisco products and/or services.
C. A priority discount applied to third-party products for perpetuity.
D. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
Which task should a Renewals Manager perform during the Prospect phase?
A. Risk Assessment
B. Risk Mitigation
C. Review new opportunities
D. Terms negotiation
Which area of the Success Plan is the Renewal Manager responsible?
A. Barriers Predicted
B. Solution Renewal
C. Adoption Barriers Overcome
D. Success Plan Hypothesis
Which statement best describes the Success Plan?
A. a document capturing a comprehensive view of all customer health scores
B. a tool for report ng actions to management
C. a shareable document that captures all account activities
D. the blueprint for account teams to achieve customer success
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
B. There are no open incidents 30 days before renewal dates.
C. Customer is willing to subscribe to a recommendation case to be publicly communicated.
D. The health index of a customer is over expected targets with no red flags.
What does TPV mean?
A. Total Product Value
B. Total Partner View
C. Telepresence Value
D. Total Partner Value
When renewing a contract with a customer, which action is important?
A. Start discussions once the contract has expired.
B. Validate customers business needs.
C. Do not offer any financing solutions.
D. Propose only the most important part of the solution.
Which task is the responsibility of the Renewals Manager?
A. billing recurring revenue contracts
B. managing recurring revenue risk
C. driving adoption of specific technologies
D. managing the Success Plan
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