Avaya Avaya Certifications 7492X Questions & Answers

• Question 51:

  You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

  A. Use the Event Type column.

  B. Use the Event Data 1.

  C. Use the Event Data 2

  D. Use the Event Description.

  Correct Answer: D

  Reference: https://downloads.avaya.com/css/P8/documents/101050308

• Question 52:

  Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

  A. Agent Average Speed of Answer

  B. Selection strategy for the active VDN

  C. Oldest call waiting

  D. Availability of the agents

  E. Estimated Wait Time (EWT)

  Correct Answer: ABD

  Reference: https://downloads.avaya.com/css/P8/documents/101038024 (58)

• Question 53:

  A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

  manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

  which site is deemed "best".

  Which licensed feature must be activated to accomplish this?

  A. BSR Usage Allocation Enhancements

  B. ISDN/SIP Network Call Redirection

  C. VDN Return Destination

  D. BSR Local Treatment for IP and ISDN

  Correct Answer: D

  Reference Avaya AuraTM Communication Manager Screen Reference page 1065

• Question 54:

  What are the three requirements for Best Services Routing (BSR) polling over IP without the B- channel signaling-group? (Choose three.)

  A. Max number of CA TSC

  B. Max number of NCA TSC

  C. Trunk Group for NCA TSC

  D. TSC Supplementary Service Protocol: b

  E. Route pattern must have TSC = N

  Correct Answer: BCD

• Question 55:

  In a multi-site BSR configuration, with 2 remote location site BSR Application form?

  A. 1 status poll VDN and 1 interflow VDN

  B. 1 status poll VDN and 2 interflow VDN

  C. 2 status poll VDN and 2 Interflow VDN

  D. 3 Status poll VDN and 2 Interflow VDN

  Correct Answer: A

• Question 56:

  What would trigger a vector event error?

  A. When vector processing reaches the maximum 1000 steps allowed

  B. When vector processing reaches the- maximum 100 steps allowed

  C. Misdirected calls

  D. Call Denial

  Correct Answer: C

• Question 57:

  Which three commands can be used with Network Call Deflection? (Choose three.)

  A. Collect digits

  B. Route-to number

  C. Announcement

  D. Queue to best:

  E. Wait hearing ringback

  Correct Answer: ACE

  Reference: https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)

• Question 58:

  A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

  A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

  B. The agents in Detroit are all in auxiliary work mode.

  C. There is no Best Service Routing application for the active Vector Directory Number (VDN).

  D. The Expected Wait Time for the skill in Detroit is being suppressed.

  Correct Answer: AB

• Question 59:

  A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030. When the caller reaches VDN 3030, what is the active VDN?

  A. 3005

  B. 3030

  C. 3010

  D. 3020

  Correct Answer: A

  Reference: https://www.tek-tips.com/viewthread.cfm?qid=1585546

• Question 60:

  A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no. Which VDN would be used for BSR Available Agent Strategy?

  A. VDN 6026

  B. VDN 6025

  C. VDN 6024

  D. VDN 6023

  Correct Answer: D