Avaya Avaya Certifications 7492X Questions & Answers

• Question 61:

  What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

  A. The ELAI uses the interflow-qpos vector command.

  B. The Call Center calls must be queued to first in LLAI.

  C. The ELAI uses route-to number ~r 13035485103.

  D. The ELAI Is near first-in-first-out routing.

  E. The value of the Interflow-qpos can be set as <=12.

  Correct Answer: CDE

• Question 62:

  In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?

  A. On the System-parameter customer option form

  B. On the hunt group form

  C. On the BSR Application form

  D. On the Signaling group for BSR application

  Correct Answer: B

• Question 63:

  A call center has four agents:

  Agent 1 has experience with Sales and French.

  Agent 2 has experience with Sales and English.

  Agent 3 has experience with Support and English.

  Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring

  sales assistance in English and a second call comes looking for Sales in French.

  Which agent is still available for calls when the call center is using Best Service Routing and the next call

  requires French?

  A. Agent 1

  B. Agent 2

  C. Agent 3

  D. Agent 4

  Correct Answer: D

• Question 64:

  A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR using BSR?

  A. route-to number 112920414

  B. route-t number 11292414

  C. reply-best

  D. queue-to best

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/100180550

• Question 65:

  Refer to the exhibit.

  

  What are three reasons for turning on "Net Redir" = y? (Choose three.)

  A. Network Call Deflection does not use ISDN messaging.

  B. It supports route-to number ~rl23658888.

  C. It increases trunk usage and costs.

  D. It supports Network Call Transfer.

  E. It decreases trunk usage and costs.

  Correct Answer: ADE

• Question 66:

  What is the process for routing calls to one or more networked locations that appear as single center called?

  A. Virtual Site Routing

  B. Multiple Routing

  C. Best Service Routing

  D. Interflow Routing

  Correct Answer: D

  Reference: https://downloads.avaya.com/css/P8/documents/100081982

• Question 67:

  A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?

  A. System files

  B. Trace files

  C. Log files

  D. Traffic reports

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101027471

• Question 68:

  A customer with multiple locations wants to effectively balance the call load among agents at the various

  sites.

  Which call center feature can provide this capability?

  A. Business Advocate (BA)

  B. Best Service Routing (BSR)

  C. Network Call Redirection (NCR)

  D. Least Occupied Agent (LOA)

  Correct Answer: B

  Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf (114)

• Question 69:

  While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use

  the consider location command.

  What is causing this problem?

  A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

  B. The location number is not defined In the BSR application form.

  C. The ASAI routing is not enabled-

  D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

  Correct Answer: A

• Question 70:

  In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

  A. UUI Treatment

  B. Supplementary Service Protocol

  C. BSR Available Agent strategy

  D. BSR Application

  Correct Answer: AC