Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Mar 23, 2025

Apple Apple Certifications 9L0-415 Questions & Answers

  • Question 61:

    You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

    A. Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.

    B. At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

    C. Log in to the admin user account, open Users and Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

    D. At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple ID. Enter the user's Apple ID, and then reset the user account password.

  • Question 62:

    In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder? (Select 2)

    A. WebDAV

    B. FTP

    C. DFS

    D. SMB

    E. AFP

  • Question 63:

    Which statement about Gatekeeper is TRUE?

    A. Only the root user can disable Gatekeeper.

    B. Standard users can bypass Gatekeeper.

    C. Gatekeeper can ONLY be disabled using a configuration profile.

    D. Only administrator users can bypass Gatekeeper.

  • Question 64:

    On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

    A. True

    B. False

  • Question 65:

    Which folder contains items that instruct the launchd process what to launch during OS X Mountain Lion startup?

    A. /System/Library/LaunchDaemons/

    B. /var/run/launchd/

    C. /etc/launchd/

    D. /Library/Extensions/

  • Question 66:

    Review the screenshot, and then answer the question below.

    You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?

    A. chris

    B. workgroup

    C. wheel

    D. staff

  • Question 67:

    Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user files from ________.

    A. a Time Machine backup on a connected USB hard disk

    B. an archive stored on iCloud

    C. another volume on the same computer

    D. a Windows XP computer with Service Pack 3 or later installed

  • Question 68:

    Review the screenshot, and then answer the question below.

    While starting up an Intel-based Mac, you see the screen shown above. What does it mean?

    A. The folder that holds all the user home folders cannot be located or accessed.

    B. The computer's firmware cannot locate a valid booter file.

    C. An invalid startup keyboard shortcut is being pressed.

    D. The booter is unable to load a valid kernel.

  • Question 69:

    Using the Parental Controls preferences, which restriction can you impose on an account?

    A. Restrict the account to sending emails only to defined email addresses.

    B. Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.

    C. Restrict the account to a defined amount of disk space for the home folder.

    D. Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

  • Question 70:

    How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?

    A. It ignores them.

    B. It prompts the user with an option to convert them to 64-bit.

    C. It moves them to /Library/Extensions/Disabled/.

    D. It runs them in compatibility mode.

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