Negotiating is:
A. Bad
B. Negative
C. Results from a failure to communicate
D. All of the above
E. None of the above
All of the following reasons are ways by which a Business Analyst can influence quality of the products, EXCEPT:
A. Identify and define a suitable requirements process
B. Obtain understanding on tools available for developing quality system
C. Identify as many requirements defects as possible as early as possible
D. None of the above
The role of the facilitator is:
A. To help guide a group through a discussion
B. Not be judgmental
C. Create a productive environment
D. All of the above
E. None of the above
Creating a baseline of current performance generally happens in which phase of the Plan- Do-Check-Act cycle?
A. Plan
B. Do
C. Check
D. Act
Which communication skill is crucial, but often the last to be emphasized?
A. Writing
B. Listening
C. Speaking
D. None of the above
Which of the following is a common format for performance reporting?
A. Pareto Diagrams
B. Bar Charts
C. Cause-and-Effect Diagram
D. Control Charts
As a Business Analyst you are required to analyze the existing ways the organization works and compare it with the way their competition works. In this scenario, which tool would be more effective for you?
A. Benchmarking
B. Scatter Plot
C. Control Chart
D. Pareto Chart
Which of the following techniques handles "messy data" very effectively?
A. Affinity Diagram
B. Bar Chart
C. Cause-and-Effect Diagram
D. Pie Chart
Which approach emphasizes process oriented thinking rather than results-product oriented thinking?
A. Kaizen
B. Histogram
C. Force Field Analysis
D. Lewin
Which of the following is NOT a Kaizen concept?
A. Quality, not profit, is first
B. Fit to use
C. Defects are a treasure
D. Problem solving is cross-functional and systemic
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