Which of the following are the best tools for depicting trends in a process?
A. Pareto and Control Chart
B. Control Chart and Run Chart
C. Histogram and Run Chart
D. Gantt Chart and Pert Chart
Given the following data and thinking in terms of the Pareto Principle, where should corrective action focus?
Problems originate from the following areas: 15% Design, 2% Development, 4% Prototype, 3% Testing, and 2% Implementation.
A. Design
B. Design, Development, and Prototype
C. Design and Prototype
D. Development and Prototype
Entity Relationship Diagrams identify:
A. Trace the movement of information through a process
B. How and when transformations occur
C. Define all of the components of a specific activity
D. Who and what are involved in a process and how they interact
Force Field Analysis is also referred as:
A. Histogram
B. State Transition Diagrams
C. Driving Forces and Restraining Forces
D. Double Chart Exposure
In earned value, CSI stands for:
A. Customer Satisfaction Index
B. Cost Schedule Index
C. Company Security Index
D. Cost Satisfaction Index
In the EVM concept, a SPI greater than 1 indicates:
A. Less of the budget was consumed for the work
B. Excess of the budget have been spent for the actual work completed
C. 100% or less of the planned time has been used to complete the scheduled work
D. More than planned time has been used to complete the scheduled work
According to Crosby, a Quality Assurance activity is a:
A. Cost of Quality
B. Appraisal Costs
C. Failure Costs
D. Prevention Costs
Which is NOT a commonly used Quality Management tool?
A. Fishbone Diagram
B. CSSR Report
C. Pareto Chart
D. Control Chart
The following are steps in developing a baseline, EXCEPT:
A. Identifying the sources of baseline data
B. Analyzing the data
C. Collecting the data
D. Measure the data
Which of the following statements best characterizes the Quality Management practice called Benchmarking?
A. The ISO term for progress measurement
B. Comparing planned project practices to those of other projects
C. A technique used to test certain types of electronic equipment
D. The difference between grade and quality
E. The measurement of customer satisfaction
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