Which is NOT a characteristic of Control Charts?
A. A Fin
B. A Centerline
C. Upper and Lower Boundaries
D. Performance over time
The horizontal parallel lines above and below the central line in a Control Chart represents __________ .
A. Standard Deviations
B. Median
C. Mode
D. Six Sigma
Customer dissatisfaction is an example of:
A. Inspection Cost
B. Internal Failure Cost
C. External Failure Cost
D. Prevention Cost
Cost Performance Index is:
A. BCWP / ACWP
B. BCWP / BCWS
C. BCWP - ACWP
D. ACWP / BCWP
Affinity Diagram is a tool which is normally used in conjunction with:
A. Control Charts
B. Brainstorming
C. Scatter Plots
D. Benchmarking
The Quality Trilogy identified by Juran includes:
A. People, Process, Technology
B. Planning, Improvement, Control
C. Goal, Question, Metric
D. Plan, Do, Check
Which of the following is NOT one of the seven Quality Tools identified by Ishikawa?
A. Control Chart
B. Run Chart
C. Regression Analysis Chart
D. Pareto Chart
E. Flow Chart
Which of the following is NOT a contribution by Walter Shewhart?
A. Continuous Improvement
B. Statistical Process Control
C. Pareto Principle
D. 1-2-3-4 Cycle
The theory of the 'Hawthorne Effect on Human Motivation' was given by:
A. Walter Shewhart
B. Joseph M. Juran C. Frederick Herzberg
D. W. Edwards Deming
One of Deming's 14 points is "Work to constantly improve quality and productivity."
A. True
B. False
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