What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?
A. General regulatory environment
B. High-level risks
C. Investment determination
D. Internal controls defined
How many SMFs are there in the Operate phase?
A. Two
B. Three
C. Four
D. Five
Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?
A. Minor
B. Standard
C. Major
D. Significant
When is the milestone review report signed off in the Project Planning SMF?
A. After approving the request for change
B. After approving the functional specification, master project plan and master schedule
C. After it has been transferred to IT Operations D. Before approving the functional specification, master project plan and master schedule
What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?
A. Policy and Control
B. Portfolio
C. Release Readiness
D. Service Alignment
Preparing the functional specification and solution design and preparing work plans belongs to which SMF?
A. Build
B. Deploy
C. Project Planning
D. Stabilize
Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy and Control review
C. Release Readiness review
D. Service Alignment review
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