Which Service Management Function (SMF) is also addressed as an ITIL process?
A. Security Management
B. Storage Management
C. System Management
D. Workforce Management
Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?
A. Workforce Management
B. Operations Review
C. Service Level Agreement (SLA)
D. Release Management
Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?
A. Change Management
B. Configuration Management
C. Release Management
D. Service Monitoring and Control
Which of the following is a key component of the MOF Process Model?
A. Configuration Item
B. Effective communication
C. Operations Review
D. Operations Management Review
Which of the following is a requirement for successful implementation of IT Service Management?
A. guidance in operating Microsoft's platforms
B. measurable evidence of benefit to build a business case
C. using MSF as the software development and deployment approach
D. using the seven books of ITIL
Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?
A. Availability Management
B. Security Administration
C. Security Management
D. System Administration
What is the relationship between releases and changes?
A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.
B. Changes are incorporated into the IT environment by releases.
C. Releases and changes are incorporated into the IT environment independently of each other.
D. Releases are incorporated into the IT environment by changes.
Which of the following is a key requirement for planning service solutions?
A. a managed IT environment
B. a milestone-driven implementation process
C. take the perspective of end-to-end services
D. understanding of the business and the operational requirements
Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
In what way does Capacity Management contribute to improving IT Service Management?
A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
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