EXIN EXIN Certifications EX0-102 Questions & Answers

• Question 51:

  What is the primary goal of the Operate phase?

  A. ensure that deployed services are operated, monitored and supported all the time

  B. ensure high availability of services

  C. ensure that deployed services are operated, monitored and supported within agreed SLA targets

  D. ensure that IT services are restored as quickly as possible

  Correct Answer: C

• Question 52:

  What is an outcome of the Envision SMF?

  A. IT Services are seamlessly matched to business strategy and objectives.

  B. Improved business functionality, competitiveness, and efficiency.

  C. The design and features of the solution are clearly documented in the functional specification.

  D. The vision and scope of the project are clearly documented and understood by the team and the customer.

  Correct Answer: D

• Question 53:

  To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

  A. Business/IT Alignment SMF

  B. Change and Configuration SMF

  C. Policy SMF

  D. Stabilize SMF

  Correct Answer: B

• Question 54:

  What is an outcome of the Envision SMF?

  A. Conceptual design of the proposed solution is recorded as part of the vision document.

  B. The plan for the project is clearly understood by the team and the customer.

  C. The project runs to a strict timetable.

  D. The project risks are clearly documented and understood by the team and the customer.The project? risks are clearly documented and understood by the team and the customer.

  Correct Answer: A

• Question 55:

  What is compliance?

  A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws

  B. A design that involves understanding the business requirements and defining the features that users need to do their job

  C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy

  D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business

  Correct Answer: A

• Question 56:

  Which role type investigates and resolves an underlying problem?

  A. Customer Service Representative

  B. Incident Resolver

  C. Problem Analyst

  D. Problem Manager

  Correct Answer: C

• Question 57:

  Performing IT accounting is part of which SMF?

  A. Business/IT Alignment SMF

  B. Financial Management SMF

  C. Policy Management SMF

  D. Reliability Management SMF

  Correct Answer: B

• Question 58:

  What is a key outcome of the Financial Management SMF?

  A. Delivered business value

  B. IT has a strategic plan

  C. Proactive and cost justified availability plan

  D. Regulatory compliance

  Correct Answer: A

• Question 59:

  Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?

  A. Yes

  B. No

  Correct Answer: A

• Question 60:

  What is a goal of Financial management?

  A. Aligning IT strategy to organizational goals and objectives

  B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained

  C. Ensure that the work required to successfully operate IT services has been identified and described

  D. Prepare a risk assessment

  Correct Answer: B