Which of the following ports and protocols are MOST likely needed to set up email on a mobile device?
A. SNTP 25, POP3 10
B. SMTP 25, POP3 110
C. SMTP 110, POP3 25
D. SNTP 110, POP3 25
Which of the following Windows XP locations or utilities contains startup commands for programs that are currently running?
A. MMC
B. CMD
C. Task Scheduler
D. Task Manager
A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?
A. Take notes that uninstalling the software is most likely the cause.
B. Document the actions that were taking to resolve the issue.
C. Ask the user if they have made any changes before this error has occurred.
D. Verify that the system is completely operational.
The IT department is concerned with budget cuts and needs to implement a new SQL server to support a project. Which of the following is the MOST cost-efficient and secure way to add a new SQL server?
A. Install and use a virtual server
B. Lease a web based SQL server from an online hosting service
C. Buy a low end server to meet the minimal requirements
D. Lease a server from another company
A small business owner is concerned about any non-business owned devices being connected to their network. Which of the following actions would be the MOST secure way to ensure that only business owned devices can connect?
A. Enable MAC filtering on the router
B. Remove all extra patch cables from open ports
C. Secure the router and switches in a locked room D. Disable the DHCP service on the router
An administrator would like a file to retain its archrival bit status, but wishes to store it on another drive than the one it was created on. Which of the following commands would BEST suit this need?
A. dir /a
B. copy
C. xcopy /a
D. attrib +a
A customer reports that their new Bluetooth device has a flashing blue light. Which of the following is MOST likely the cause?
A. The device is pairing.
B. The device is downloading GPS information.
C. A wireless access point has been found.
D. A new battery is needed.
A user has a remote share that requires them to authenticate with a different set of credentials. Which of the following commands could a technician use to map this share?
A. TRACERT
B. NET USE
C. NSLOOKUP
D. NETSTAT
A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which of the following would a technician do FIRST in this situation?
A. Install a replacement memory module.
B. Consult the manufacturer website for diagnostic codes.
C. Attempt to boot into safe mode.
D. Install a replacement hard drive.
A user called the helpdesk and states they are getting pop-ups on their screen. Which of the following should the technician do?
A. Run System Restore
B. Run Event Viewer
C. Run Anti-spyware
D. Run Recovery Console
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