A user is connected to their home wireless network and can see shared folders on the other computers on the network, but cannot connect to the Internet. Which of the following tools would a technician use to BEST troubleshoot this issue?
A. NETSTAT
B. ARP
C. TRACERT
D. NBTSTAT
A computer regularly shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use FIRST to troubleshoot this?
A. Power supply tester
B. Loopback plug
C. POST card
D. Ohm meter
A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?
A. Pop-ups while browsing
B. Lack of Internet connectivity
C. Changed home page
D. Undeliverable email returns
A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause?
A. The CPU is incompatible with the memory
B. Something is obstructing one of the fans
C. One of the hard drives is failing
D. The new memory is over heating
Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is the cause of the problem?
A. Spooler service has stopped
B. The USB cable is unplugged
C. The printer has no ink
D. The fuser needs to be replaced
A technician has imaged Windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following should the technician try NEXT?
A. Select the bootable partition in fdisk
B. Fix the master boot record with fdisk
C. Use the bootcfg /rebuild command to recreate the mbr
D. Mark the disk active in diskpart
E. Mark the partition as clean in diskpart
A technician discovers a PC has a virus on it. Which of the following should the technician do to remediate this?
A. Create a system restore check point, run antivirus software, and create another check point when the PC is clean.
B. Disable system restore, run antivirus software, and re-enable system restore when the PC is clean.
C. Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean.
D. Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean.
The network administrator, Joe, is notified a shared drive is not available. Joe goes to the server room and discovers the RAID5 array has two failed drives. Which of the following would BEST explain how Joe can get the shared drives operational?
A. Remove and replace the bad drives, one at a time, the RAID will rebuild and recover.
B. Install 2 new drives; follow RAID recovery instructions, restore the data from last backup.
C. Remove and replace both drives, the RAID will rebuild with data in place.
D. Create a VM, copy the data from an external drive and remap the shares.
A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process?
A. System Properties
B. System Restore
C. Remote Desktop
D. Automatic Updates
A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician speculates that recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the following steps should the technician take NEXT?
A. Establish a plan of action
B. Take steps to resolve the problem
C. Confirm the theory
D. Question the user further
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