A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?
A. Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on.
B. Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully-functional and charged condition.
C. Ask the user if the laptop is plugged into a power strip that also powers a high-draw device, such as a laser printer.
D. Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.
A user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause?
A. The user did not gently shake the toner prior to installation.
B. The laser motor is failing and causing uneven dispersion to the developer.
C. The paper tray size is set incorrectly.
D. The fuser in the printer is not warming to a proper temperature.
A technician is dispatched to a business where it is discovered that two physical hard drives in a RAID 5 configuration have failed. Which of the following is the BEST solution?
A. Replace the whole array; the other drives will soon fail.
B. Replace the two failed drives and restore from the latest backup.
C. Replace only one drive and restore from the latest backup.
D. Replace one drive at a time and allow the RAID to rebuild.
A workstation is powered up and displays a "Missing Operating System" message. Which of the following would be the causes of this error? (Select TWO).
A. OS requires a critical update
B. BIOS settings
C. Corrupt startup file
D. BIOS Firmware
E. RAM
A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced?
A. Old drivers
B. Card overheating
C. Improper slot installation
D. Resolution mismatch
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
A. Check the AC voltage at the outlet using a multimeter.
B. Remove the battery and power the laptop using the AC adaptor.
C. Remove the battery and place it in another laptop to see if it works.
D. Use a multimeter to check the output voltage from the AC adaptor.
A user has a problem with the touchpad on their Windows XP notebook. The problem started after a new manufacturer hardware update was installed. Which of the following should a technician do FIRST to troubleshoot this problem?
A. Edit the device properties in the Registry.
B. Call the manufacturer support line.
C. Use rollback driver in Device Manager.
D. Update the OS to the latest service pack.
A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does not power up, which of the following actions should be performed NEXT?
A. Completely discharge the battery to recondition it.
B. Check for a green light on the power supply and then reboot.
C. Remove the battery and power up.
D. Ensure the power adapter is the correct wattage.
A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error. This indicates which of the following?
A. Incorrectly set hard drive jumpers
B. Failing hard drive
C. Bad CPU
D. Failing network card
A technician would MOST likely use Windows PE on a Windows 7 system to perform which of the following functions?
A. Install new programs outside of the OS
B. Fix file system issues outside of the OS
C. Print specialized reports of processes starting at boot
D. Install new hardware with appropriate drivers
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