A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements. What should the project manager have done to prevent this from happening?
A. Defined acceptance criteria in a quality checklist agreed upon before starting the build phase.
B. Approved a detailed change management process before starting the build phase.
C. Provided compensation for issues due to the variance in the agreed-upon requirements.
D. Continuously communicated the changes in the work plan and the agreement to the client.
A vendor project manager and team are implementing a software solution across the organization. A customer stakeholder who was not present during the sales process is demanding that the team implement requirements that are out of scope without adding additional cost to the project.
What should the project manager do next?
A. Escalate the issue of the additional requirements to the executive leadership team.
B. Refer the stakeholder to the delivery specifications in the statement of work (SOW).
C. Implement all the requirements the customer has requested.
D. Adjust the scope baseline and schedule baseline accordingly.
A project is on its fourth iteration out of six. During iteration planning, a team member informs the project manager that their computer is not working. What should the project manager do next?
A. Suggest that the team member contact the IT department.
B. Facilitate a priority resolution of the issue with the IT department.
C. Update the issue log and escalate the problem to the product owner.
D. Ask the other team members to step in and do the work.
A project team's performance is being impacted by impeding internal procedures that are affecting the progress of activities and team autonomy. What should the project manager do first to address this situation?
A. Try to remove the barriers and empower team members.
B. Ask the organization to improve the internal procedures.
C. Train the team members on the organization's procedures.
D. Discuss the issue in the next sprint review meeting.
An agile project for a database migration impacts nearly all business units of the corporation. Every effort has been made to complete the migration before the end-of-support date for the database platform. A new impediment now implies the need to continue use of the old platform for another year at a higher support price.
What should the product owner do about this situation?
A. Reprioritize the backlog based on value and cost of delay divided by duration.
B. Reprioritize the backlog based on story size and competence availability.
C. Remove low-value items from the backlog to compensate for the higher cost.
D. Switch to a predictive approach to prevent any further delays to completion.
An agile project has a broad set of product features intended for different user profiles and usages. It is difficult to define common acceptance criteria that can apply to all the features. How can the project manager ensure that the appropriate acceptance criteria are applied to the features?
A. Define the acceptance criteria and specific functional test cases only after analyzing the user feedback from testing the early feature release.
B. Integrate the acceptance criteria review into the definition of ready (DoR) for each feature and associated tests into the feature's definition of done (DoD).
C. Use the broadest set of acceptance criteria to ensure that all features have a common quality baseline and associated functional test cases.
D. Integrate the specific tests into the definition of ready (DoR) for each feature and the acceptance criteria into the feature's definition of done (DoD).
A project is approaching successful completion, and all stakeholders are really proud of the achieved results. The project management office (PMO) recommends the project manager to lead the next similar project. What should the project manager do next?
A. Engage key stakeholders to complete and deliver lessons learned.
B. Select the same stakeholders for the next project to avoid doing knowledge transfer.
C. Present the project achievements and delegate knowledge transfer to the steering committee.
D. Request the PMO to manage the lessons learned repository.
A company is launching a new product that has to be ready before the summer season begins. After the discovery process, the team realizes that the requirements are very uncertain. What should the project manager do?
A. Invite stakeholders to discuss project requirements prioritization.
B. Register a risk and define a contingency plan to finish the project on time.
C. Ask to include some business subject matter experts (SMEs) in the team.
D. Assist the team in proposing a minimum viable product (MVP).
Knowledge sharing has been a key priority for a complex technological project with a large number of team members. During the project execution phase, the project manager receives numerous complaints from all team members that they are overloaded with knowledge-sharing emails, which contain useful information but are unmanageable due to the high volume.
What should the project manager do to solve this problem?
A. Establish an unofficial communications method for the team to share knowledge and lessons learned.
B. Establish a pull communications method to access knowledge repositories and lessons learned.
C. Establish an interactive communications method between stakeholders to share knowledge and lessons learned.
D. Establish a push communications method for the team to share knowledge and lessons learned.
A team is preparing the closing phase and building a plan for the next phase. One of the project sponsors is complaining that the last phase had some quality deliverable issues. However, the quality acceptance document was signed. What should the project manager do?
A. Reopen the quality acceptance documentation to add the sponsor's complaints.
B. Schedule a quality review meeting and include the sponsor's complaints.
C. Review best practices and lessons learned and apply them to the project plan.
D. Postpone the next project phase until the impact of the quality issues is assessed.
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