A project manager has completed an assessment of the project team's performance. Some team members have performed poorly on their assigned tasks. What should the project manager do?
A. Develop different approaches based on team members' motivation and ability.
B. Develop a standard approach to provide feedback to all team members.
C. Provide intensive oversight to the team members who performed poorly.
D. Create a new standard performance measure based on project requirements.
A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.
What should the project manager do?
A. Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.
B. Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.
C. Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
D. Ask the project sponsor to make a decision on who will own the benefit and document the decision.
A project team member just informed the project manager that the license for the software that the team uses to perform calculations has just expired. As a result, the team cannot continue with their project tasks. What should the project manager do first?
A. Issue a formal complaint to the project sponsor claiming a lack of proper tools.
B. Meet with the IT team to evaluate how fast the software license can be renewed.
C. Ask the team to fast-track the project and perform tasks that do not require calculations.
D. Ask the team members to find an alternative way to perform calculations.
A large global organization developed a new medical implant that requires compliance with local government regulations. The approval process for one country is lengthy and will impact the intended launch date. What should the project manager do?
A. Organize an online distribution channel from another country.
B. Ask the sponsor to authorize the launch and then wait for approval.
C. Ask the board to use their influence and speed up the approval.
D. Work with the team to find ways to bypass the regulations.
Several components of an expensive manufacturing project have been returned by the customer. The customer is complaining that the quality of the components is poor and is concerned that, as a result, their products will be returned due to quality issues. The project manager is certain that quality has been maintained.
How should the project manager communicate with the customer to help assure them that the project has produced quality products?
A. Show the customer the tolerance and control limits.
B. Show the customer sample results from the current batch.
C. Show the customer a sample history of quality.
D. Show the customer the quality control measurements.
A project manager is working on multiple building construction projects using a predictive project management approach. Senior leadership within the organization is promoting the inclusion of more agile practices into the current project methodologies. The project sponsor now wants the projects to use more agile methodologies.
Before mandating any agile methods to be used in a project, what should the project manager do first?
A. Provide agile training to those who will be part of the project team.
B. Shift all existing projects to agile methodologies with a strict timeline.
C. Pause the current projects to align them to the new agile cadence.
D. Assess the organizational culture and readiness for the transformation.
A stressful situation has presented some challenges for the team. The project manager notices stress behavior in some of the team members, and it is beginning to spread across the group. The project manager needs to coach the team to change their mindset in order to be more efficient.
What should the project manager do?
A. Establish a productive environment where all team members can assist one another with the workload.
B. Create an environment of respect and fairness so the team can increase their project performance in stressful situations.
C. Meet with the team to discuss the correct, expected behavior in stressful situations and start practicing it.
D. Ensure that people care about each other and work effectively together through effective team management
A project stakeholder complained that they did not receive an important delivery that was stated in the schedule. The team member responsible for this deliverable explained that they sent an email to the stakeholder, advising them that the deliverable would not be delivered on time.
What should the project manager have done to avoid this situation?
A. Ensured that the team member did not communicate directly with the project stakeholder.
B. Confirmed that the stakeholder was made aware of the delivery delay.
C. Told the team member to send the unfinished deliverable to the stakeholder and finalize it later.
D. Communicated with the stakeholder directly regarding the delivery delay.
Travel restrictions are suddenly imposed during a project's execution. The team members reside in different geographic locations. What should the project manager do next to address this issue?
A. Halt all processes until procurement and implementation of solutions are completed.
B. Place a hold on activities until the team can resume the work on-site.
C. Ask the team members to proceed independently while examining needs and alternatives.
D. Obtain and implement the sponsor's recommendations for a solution.
A project manager is preparing to start a new project in which the team members are distributed geographically across different countries. The project manager is using the communications management plan to engage the team members and find a communication method that suits everyone.
How should the project manager continually evaluate the effectiveness of the virtual team's engagement?
A. Collect feedback from the team to discuss alternatives to enhance the communication.
B. Conduct individual meetings to create a trusting environment with team members.
C. Establish periodic face-to-face meetings and address the communication topic.
D. Hold meetings in accordance with the team members' preferences and availability.
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