A trainer receives feedback from several classes that the pace of the class is acceptable but students comment that they have trouble taking notes while listening to the trainer. Which of the following tools could a trainer BEST use to assist the students?
A. Print and distribute copies of the course objectives
B. At the beginning of class inform the students of the issue
C. Record the sessions for review after the class is over
D. Outline the cover material at the beginning of the class
Responding to learner questions and asking learners to perform hands-on activities are examples of:
A. classroom engagement.
B. trainer performance.
C. group dynamics.
D. active listening.
Which of the following should a trainer do when they realize while they are covering the required training material that many learners appear to be confused?
A. Create an evaluation that covers the course objectives to gauge the learners' level of understanding
B. Create an evaluation for the learners to evaluate the other learners' understanding of the material
C. Create an evaluation of how well the trainer is performing to gauge the trainer's delivery methods
D. Create an evaluation of the learning environment to understand if it is affecting the learners
Which of the following should a trainer do to encourage learner response during a training session?
A. Use only closed-ended questions during the session
B. Arrange the classroom so that learners are in a circle
C. Send the class on break to refocus the learners
D. Use name cards to refer to each learner by name
A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?
A. Conduct class on time and request classmates to relay the information to missing students.
B. Conduct class on time and record the session to post for students to view later on.
C. Delay the class, skipping the material until weather permits.
D. Postpone the class to allow the late students to arrive.
A trainer realizes that a handout used in the last course is missing the second page. Which of the following should the trainer do?
A. Email the students a corrected version.
B. Search the Internet for the students' phone numbers and call them.
C. Contact the client's IT department to see what they think should be done.
D. Ignore it since some of the missing data is in the book.
Which of the following can a virtual trainer use to elicit feedback if they host synchronous training sessions?
A. Demonstrations during the session
B. Host a recorded session on the website
C. Links to external websites
D. Open-ended questions during the session
Learners with mechanical mastery are learning a new technology. Which of the following is the MOST effective method?
A. Hard copy notes from the auditorium presentation showing state-of-the-art technology in use.
B. Instructor supervised lab while learners have work benches and stools to use if desired.
C. Detailed instructions of navigating the source website for future resources.
D. Verbal and visual lecture while learners have comfortable desks for note taking.
In an attempt to inject humor into the course, an online instructor wants to ensure that students know the intent of a comment. Which of the following could the instructor use to convey this sentiment? (Select TWO).
A. Put the comment in all capital letters, indicating humor.
B. Remove any references to race, religion, or gender.
C. Refer only to a fictitious race or religion.
D. Single out a learner who has a good sense of humor.
E. Use an emoticon at the end of the comment.
During a training session, students cannot clearly see the slide presentation with the lights on and cannot see to write notes with the lights off. Which of the following should the trainer do?
A. Turn all the lights on and then disable the lighting units near the front.
B. Inform the students they should not have to take notes to remember the material.
C. Perform the training without the presentation.
D. Print the presentation and allow students to write notes on the printouts.
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