An instructor's last course evaluations were unfavorable in the area of practical application of content. Which of the following would improve the instructor's evaluations in this regard?
A. Present content using primarily the technical terms of the field.
B. Motivate learners by using examples that are concrete and vivid.
C. Increase training on why and decrease training on how.
D. Help students to take better notes during content delivery.
During an online course, a trainer posts discussion questions each week. During the trainer's review of the students' discussions at the end of the week, the trainer notices many of the posts are off topic. Which of the following actions should the trainer perform?
A. Email the students to explain their errors and repost the discussion.
B. Clarify the discussion topics for the following weeks.
C. Meet with students face-to-face to ensure they understand the material.
D. Monitor and contribute to the discussions several times a week.
At the end of a class, a trainer is required to have students sign a printed attendance roster and write their social security numbers for the accounting department. Next, the trainer faxes the completed roster to the secure facsimile unit in accounting. Which of the following demonstrates proper handling of the documents?
A. Destroy the signed roster sheets and all files associated with the rosters
B. Retain the signed roster sheets as part of the post-class report to document the event
C. Confirm with accounting that the fax is received and destroy the signed originals
D. Scan the signed roster, store it electronically on the instructor's laptop, and destroy all paper versions of the rosters
A student contacts an online instructor with news that the student's house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
A. Express regret that the instructor's policy does not permit assignments to be submitted late.
B. Give the student money and/or goods to allow the student to concentrate on course assignments.
C. Listen sympathetically and wish the student luck in the rest of the course.
D. Permit the student to submit the next few assignments late.
E. Inquire about the safety of the student's family while expressing sympathy for the student's situation.
A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?
A. Dismiss class early once a month.
B. Offer snacks and refreshments.
C. Vary learning activities every hour.
D. Provide more frequent breaks.
Which of the following would be the MOST likely response to a student arriving late to class?
A. Inform the student of the location in the materials and which objective the class is currently covering.
B. Make the student wait until the next break of class before allowing them entry into the room.
C. Let the student discuss with a neighboring classmate the current learning objective.
D. Make the late student stay after class to cover what was missed.
A student in an online course is feeling overwhelmed by the material that is in the student's major. The student has also experienced a few life-altering events. Which of the following would be the BEST action to promote the student's success?
A. Contact the student's academic advisor.
B. Email the student with encouragement and suggestions.
C. Offer to meet the student to discuss academic alternatives.
D. Allow the student to retake the last exam.
A number of new hires need to receive training on emerging technologies. An instructor has conducted a needs assessment and realizes that the learners all have varying degrees of experience. Which of the following is the BEST way for the instructor to begin the course?
A. Ask the learners if they have any questions
B. Ask the learners to introduce themselves
C. Tell a story to humor the learners
D. Review all of the learning objectives and start teaching the course
Which of the following is the BEST skill for an instructor to have?
A. Ability to adapt delivery methods to meet various learning needs
B. Ability to ask direct questions of all learners
C. Ability to identify problems with classroom equipment
D. Ability to handle classroom disruptions
Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:
A. send each participant an email quiz on the steps of the model two weeks after class.
B. provide each participant with a laminated job aid which outlines all the steps of the model.
C. ask that the participants call the instructor within one week to inform the instructor how they are using the model.
D. ask that each participant's manager discusses the class content with their employee.
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