Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 151:

  An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects. Which two options could the administrator do to meet this requirement? (Choose two.)

  A. Add the New Article global action to required page layouts.

  B. Create a custom quick action for each object.

  C. Deploy a screen-based flow from the home page.

  D. Use the Service Setup Assistant to Configure Knowledge.

  Correct Answer: BD

• Question 152:

  A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.

  Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

  A. Highlight relevant article text within search results.

  B. Create search activity report with promoted search terms.

  C. Configure new page layout.

  D. Set up synonym groups.

  Correct Answer: AC

• Question 153:

  A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record. What could prevent the record from being editable by the manager?

  A. Record Editability Properties

  B. Initial Submission Settings

  C. Final Approval Actions

  D. Final Rejection Actions

  Correct Answer: C

• Question 154:

  A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate while the sales rep is on vacation. How could the administrator enable the sales rep to give record access to a colleague?

  A. Create an ownership-based sharing rule.

  B. Add the Manual Sharing button the page layout.

  C. Include the rep on the Opportunity Team.

  D. Enable public groups for sharing.

  Correct Answer: A

• Question 155:

  Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails. What could be the cause of this issue?

  A. Email deliverability CANNOT be changed in a sandbox.

  B. The email relay is disabled in the sandbox.

  C. The email addresses for the users in the sandbox are invalid.

  D. Approvals can only be tested in a full or partial data sandbox.

  Correct Answer: B

• Question 156:

  Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:

  1.

  Amount (Currency) is populated.

  2.

  The Ready to Close (Checkbox) must also be true.

  Which validation rule error condition should the administrator configure to meet these requirements?

  A. AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK ( Amount ),Ready_to_Close__c = FALSE))

  B. AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK ( Amount ),Ready_to_Close__c = TRUE))

  C. AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))

  D. AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))

  Correct Answer: A

• Question 157:

  Cloud Kicks call center agents have given their manager feedback that it takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases.

  Which setting should the administrator use to meet the requirement?

  A. Turn off auto-complete keyword search

  B. Highlights and Snippets

  C. Enable Einstein Search

  D. Selected Case Fields

  Correct Answer: B

• Question 158:

  Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount in the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the HR profile. For all other users viewing the user record, the Salary field should display the word “Confidential” as text in the field.

  What should the administrator use to fulfill this requirement?

  A. Formula Field

  B. Process Builder

  C. Page Layout

  D. Validation Rule

  Correct Answer: C

• Question 159:

  Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it. What solution should the administrator recommend to ensure applicants are retained even if the position is removed?

  A. Create a lookup field on Position.

  B. Create a master-detail field on Applicant.

  C. Create a lookup field on Applicant.

  D. Create a master-detail field on Position.

  Correct Answer: B

• Question 160:

  Universal Containers suspects a user is logging in as other users and editing Account records without their approval. Where would an administrator go to verify who is logging in as other users?

  A. Setup Audit Trail

  B. Debug Logs

  C. Users Login History

  D. History Tracking on the Account

  Correct Answer: D