A user has asked the Administrator at SFB Industries if they should have access to the salary field on the user object they should not. The Administrator has checked their profile and they do not have access to this field on field level security. Where else should they check?
A. Org--wide defaults
B. Sharing Rules
C. Permission Sets
D. Profile Object settings
What is true about Territory Management? (Choose two answers.)
A. Accounts can belong to one or more territories
B. Accounts can belong to one territory
C. Users can belong to one territory
D. Users can belong to one or more territories
SFB Industries would like to create a custom objects to link Contacts to multiple Accounts. What type of object/relationship should be created?
A. Custom Object with two Master--detail relationship fields to Contact and Account
B. Custom Object with Lookup relationship fields to Contact and Account
C. Custom Object with Lookup field to Accounts
D. Custom Object with Master--Detail relationship field to Accounts
What can an administrator do to enable customer-submitted service requests? Choose two answers.
A. Enable live agent on the company website
B. Enable chatter answers
C. Enable the service cloud console on the company website
D. Enable case feed on the company website
What actions can you add to a milestone (3)
A. Success actions
B. Repeat actions
C. Warning actions
D. Violation actions
If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?
A. set up service contracts b. set up contract line items
B. set up both service contracts and contract line items
C. customize entitlement fields and entitlements page layout
An Administrator wants to create a Knowledge base for articles such as FAQ Setup Guides and Guides with Images. What should be created to accommodate this?
A. Data Categories
B. Article Types
C. Knowledge Categories
D. Display Types
What are three characteristics of Dynamic Dashboards? (Choose three answers.)
A. Dynamic Dashboards can display the data of a set running user
B. Dynamic Dashboards can display the data of the logged-in user
C. Dynamic Dashboards can be viewed by anyone
D. Authorised users can change the running user of a Dynamic Dashboard
SFB Industries operates in a highly regulated industry. Recently a key bit of information has been changed from a customers record. How can this be audited in the future?
A. Debug Logs
B. Setup Audit Trail
C. Field History Tracking
D. Login History
When users are entering phone numbers in Salesforce and then need to make sure that they are entering the international code. This requires a specific format of (XX) 123-- 456--789. Which function will best suit this requirement using a Validation Rule?
A. REGEX
B. IF Statement
C. VLOOKUP
D. ISNUMBER
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