Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 411:

  If an administrator uses the data loader to transfer ownership of account records, which two results can be expected?Choose two answers.

  A. All manual sharing is removed from the records that are transferred.

  B. All account teams are removed from the records that are transferred.

  C. All ownership-based sharing rules for the records are recalculated.

  D. All new owners are automatically notified of their new account ownership.

  Correct Answer: AD

  If you're updating a manageable number of records an administrator may choose to create a workflow rule and email alert action to automatically send notification emails upon updating record owners via the API. Instead, consider sending a single email manually to each user to let them know that record ownership has been transferred to them as the result of an update operation.

  Reference: https://help.salesforce.com/articleView?id=000312786andtype=1andmode=1

• Question 412:

  How can the Social Accounts and Contacts feature be used to enrich Salesforce data?

  A. Users can use their Facebook logins to import education information for all of their Facebook friends.

  B. Users can use their Twitter logins to display a contact's tweets when they are viewing contact records.

  C. The administrator can use the company's Facebook login to allow all users to see all public information on contacts.

  D. The administrator can log into LinkedIn to Import publicly displayed education information for contacts.

  Correct Answer: D

• Question 413:

  The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

  A. Modify All and View All access to the Position object

  B. Delegated administration to manage recruiting users

  C. Create, Read, Edit, and Delete access to the Position object

  D. Delegated administration over the Position object

  Correct Answer: D

• Question 414:

  A sales manager wants to edit the opportunities entered by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution?

  A. Change the opportunity's Organization-wide default setting to Public Read/Write.

  B. Redefine the role hierarchy by enabling "grant access using hierarchies."

  C. Create a permission set and associate Edit opportunity to the user record.

  D. Enabling team selling on the Opportunity object to grant Read/Write access.

  Correct Answer: C

• Question 415:

  A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

  A. The contact owner has not selected the option to share contacts with others in the role hierarchy.

  B. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

  C. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.

  D. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

  Correct Answer: C

• Question 416:

  The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.

  What should the administrator do to meet this requirement?

  A. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.

  B. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.

  C. Turn on field history tracking for the lead status field and create a report based on that field.

  D. Use a quick action to change the status value and a workflow rule to update a date field.

  Correct Answer: D

• Question 417:

  Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?

  A. The user must be assigned a Salesforce Knowledge license.

  B. The user must have access to the articles tab.

  C. The user must have the manage articles permission on the profile.

  D. The user's profile must have the read permission for the at lease one article type.

  Correct Answer: BD

• Question 418:

  Which three capabilities of Live Agent in the Salesforce Console for Service? Choose three answers..

  A. Approval Processes can be used to escalate cases in the chat window.

  B. Multiple visitors can chat in one window

  C. The Articles tool can be used to search for Knowledge Articles

  D. Chats can be transferred to other agents.

  E. The Details tab can be used to see information about the visitor.

  Correct Answer: CDE

• Question 419:

  A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

  A. Create a joined report using the Accounts report type and the Opportunities report types.

  B. Create a tabular report using the Account report type and add a cross filter using Opportunities.

  C. Create a customer report type for Accounts without Opportunities.

  D. Create a summary report using the Accounts report type with a formula field for opportunity count.

  Correct Answer: B

• Question 420:

  The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with that account. The manager wants to use this field as part of an email marketing segmentation strategy. How can this requirement be met?

  A. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

  B. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

  C. Create a custom formula field on the account using the count() function to count the number of related contacts.

  D. Create a roll-up summary field that counts the number of contacts and displays that count on the account.

  Correct Answer: B