Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 431:

  Which three are capabilities of Collaborative Forecasting?

  A. Rename categories

  B. Forecast using opportunity splits

  C. Overlay quota

  D. Add categories

  E. Select a default forecast currency setting

  Correct Answer: ABE

• Question 432:

  The sales operations team has requested a new custom object with the following requirements:

  1.

  The Sales Managers should have full access to all records created.

  2.

  The object's sharing default should be set to Private No new sharing rules should be created

  Which two options can the system administrator setup for the security for this object?

  A. Add the "modify all" permission to the Sales Manager Profile for the new Object

  B. Create a Record Type with "modify all" checked, and assign this Record Type to the Sales Manager Profile

  C. Create a Permission set for all Sales Manager users with "modify all" checked for the Object

  D. Create a rule for all Sales Manager users with "modify call" checked for the object.

  Correct Answer: AB

• Question 433:

  Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy? Choose two answers.

  A. Grant access to records regardless of ownership.

  B. Allow multiple forecasts for each user.

  C. Allow visibility into direct reports' records for management.

  D. Grant access to related records based on account sharing.

  Correct Answer: BD

• Question 434:

  Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

  A. Use approval process that routes newly created opportunities to management for data quality review.

  B. Use an Apex Trigger on the Account object that adds the account name to the opportunity name.

  C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.

  D. Write a validation rule that updates the opportunity name with the account name using a cross- object formula.

  Correct Answer: C

• Question 435:

  On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose two answers.

  A. Use the "Object Export" feature under Data Management

  B. Use Data Exporter to export the data each month.

  C. Use Data Loader to export the data each month.

  D. Configure the "Schedule Export" options under Data Export

  Correct Answer: CD

• Question 436:

  A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

  A. Price book entries will not be created in the standard price book.

  B. Price book entries in price books that you don't have sharing access to are created.

  C. Price book entries in price books that you don't have sharing access to aren't created.

  D. Price book entries need to be activated before users can use the new price book.

  Correct Answer: C

• Question 437:

  The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which two actions can an administrator use to automate this process? Choose two

  A. Cross-object workflow field update

  B. Workflow Field update on the opportunity

  C. Workflow field update on the account

  D. Roll-up summary field on the account

  Correct Answer: BD

• Question 438:

  Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. Which two actions should the administrator take to accomplish this? Choose two answers.

  A. Use Visualforce to update the Account Status field.

  B. Create an account workflow rule that updates the Account Status field.

  C. Create an opportunity workflow rule that updates the Account Status field.

  D. Use an Apex trigger to update the Account Status field.

  Correct Answer: CD

  Reference: https://salesforce.stackexchange.com/questions/51359/workflow-rule-on-opportunity-to-check-account-status-custom-field-and-update-o https://www.xspdf.com/resolution/51557877.html

• Question 439:

  Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce?

  A. Enable Chatter Answers in the company's Customer Community.

  B. Enable the Service Cloud Console app on the company website.

  C. Create a Live Agent chat button on the company website.

  D. Expose the case feeds option on the company's website.

  Correct Answer: AC

• Question 440:

  How can the administrator ensure article managers use specified values for custom article fields?

  A. Create a validation rule on the article.

  B. Require a field on the page layout.

  C. Use field dependencies on article types.

  D. Create different article type for different requirements.

  Correct Answer: A