Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 1:

  Use this image to answer the question.

  

  Which iPad model is compatible with Apple Pencil (2nd generation)?

  

  A. Option A

  B. Option B

  C. Option C

  D. Option D

  Correct Answer: B

  Explanation: Option B shows an image of the iPad Air (4th generation), which is compatible with the Apple Pencil (2nd generation). The other options show images of the iPad Air (3rd generation), which is compatible with the Apple Pencil (1st generation). The iPad Air (4th generation) has a USB-C port, a 10.9-inch Liquid Retina display, and a Touch ID sensor on the top button. The iPad Air (3rd generation) has a Lightning port, a 10.5-inch Retina display, and a Touch ID sensor on the Home button. The Apple Pencil (2nd generation) has a flat edge that attaches magnetically to the side of the iPad for pairing and charging. The Apple Pencil (1st generation) has a round shape and a removable cap that covers a Lightning connector for pairing and charging. References: Apple Pencil compatibility - Apple Support, Identify your iPad model - Apple Support, iPad Air - Technical Specifications - Apple

• Question 2:

  Scenario

  You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac.

  Which action menu option should you use to manually configure VPN in Network settings?

  A. Add Service

  B. Manage Virtual Interfaces

  C. Set Service Order

  D. Add VPN Configuration

  Correct Answer: D

  Explanation: To manually configure VPN in Network settings on a Mac, you need to click the Action pop-up menu on the right, choose Add VPN Configuration, then choose the type of VPN connection you want to set up. This option allows you to enter the VPN server address, account name, and any authentication settings, such as a password or a certificate. The other options are not related to adding a VPN configuration. Add Service is used to add a new network service, such as Wi-Fi or Ethernet. Manage Virtual Interfaces is used to create or edit VLANs or link aggregations. Set Service Order is used to change the order of network services in the list. References: Set up a VPN connection on Mac - Apple Support

• Question 3:

  After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista's Mac and check how they're affecting its performance?

  A. Console

  B. Diagnostic Reporting

  C. Activity Monitor

  D. System Information

  Correct Answer: C

  Explanation: Activity Monitor is an app that shows information about the processes running on your Mac, including how much CPU, memory, disk, network, and energy they use. You can use Activity Monitor to identify and quit processes that are slowing down your Mac or causing other issues. You can also view graphs and statistics of your Mac's performance and activity. To open Activity Monitor, go to Applications > Utilities, or use Spotlight to search for it. You can then select a process and click the Info button to see more details, or click the X button to quit the process. You can also sort the processes by different columns, such as CPU, Memory, or Energy, to see which ones are using the most resources. You can also choose different tabs to see different types of processes, such as CPU, Memory, Disk, Network, or Cache. Activity Monitor is a useful tool for troubleshooting performance issues on your Mac and optimizing its efficiency. References: Use Activity Monitor on your Mac, How to see all the running programs on your Mac, How to See Which Program Is Using All Your CPU on Mac, How to track and kill processes on your Mac

• Question 4:

  Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

  A. Message Viewer

  B. Network Diagnostics

  C. Wireless Diagnostics

  D. Connection Doctor

  Correct Answer: D

  Explanation: Connection Doctor is a built-in tool in Mail that helps you diagnose and fix problems with your email accounts and connections. It shows the status of each account, whether it is online or offline, and any errors that occurred. It also lets you test the connection to the incoming and outgoing mail servers, and view the details of the connection attempt. Connection Doctor is the first tool you should use when you encounter Mail connectivity issues in macOS, as it can help you identify the source and nature of the problem quickly and easily. References: = Apple Device Support Exam Prep Guide, page 11; [Mail User Guide for Mac], section "Check the status of your email accounts".

• Question 5:

  How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?

  A. Connect the peripheral to a USB hub.

  B. Unplug and reconnect the peripheral.

  C. Unplug other devices on the same bus.

  D. Connect the peripheral to another Mac.

  Correct Answer: B

  Explanation: According to the Apple Device Support Reference Materials, one of the basic troubleshooting steps for peripheral devices is to unplug and reconnect the device1. This can force the Mac to reinitialize the connection and reload any device-specific drivers. Other options, such as connecting the peripheral to a USB hub, unplugging other devices on the same bus, or connecting the peripheral to another Mac, may not necessarily reinitialize the connection or reload the drivers, and may introduce other issues or complications. References: 1: Apple Device Support Reference Materials, Section 2.3.1, "Basic Troubleshooting Steps".

• Question 6:

  How many days do you have to recover deleted files from iCIoud Drive?

  A. 15

  B. 45

  C. 60

  D. 30

  Correct Answer: D

  Explanation: You can recover files you deleted from iCloud Drive within the last 30 days, whether you deleted them on iCloud.com or another device that has iCloud Drive turned on. However, you can't recover or restore files you permanently remove. To recover files from iCloud Drive, you can use the Recently Deleted folder in iCloud Drive or the Restore Files option in Account Settings on iCloud.com. For instructions, see the references below. References: Recover deleted files on iCloud.com, Recover recently deleted iCloud Drive files in iCloud for Windows, How to Recover Deleted Files from iCloud Drive

• Question 7:

  Where do you go to tell if an iPad has an MGM solution installed?

  A. Privacy and Security > Device Management

  B. General > Profiles and Device Management

  C. Privacy and Security > Analytics and Improvements

  D. General > VPN and Device Management

  Correct Answer: B

  Explanation: According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles and Device Management to see if an iPad has an MGM solution installed1. MGM stands for Mobile Device Management, which is a way for organizations to manage and secure their devices remotely2. If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles and Device Management section1. The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy and Security > Device Management is not a valid path in the iPad settings3. Privacy and Security > Analytics and Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers4. General > VPN and Device Management is a section where you can configure VPN settings and view device management information5. References: 1: About Apple device supervision - Apple Support, Section "Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV)". 2: Mobile Device Management (MDM) - Apple Support 3: Privacy settings on iPhone - Apple Support 4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support 5: VPN settings overview for Apple devices - Apple Support

• Question 8:

  How do you quit out of a man page in Terminal Mac?

  A. less

  B. clear

  C. q

  D. esc

  Correct Answer: C

  Explanation: To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly -Bollyinside

• Question 9:

  What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?

  A. Ultra Wideband (UWB)

  B. Emergency SOS

  C. Wi-Fi

  D. Bluetooth

  Correct Answer: D

  Explanation: Your Mac uses Bluetooth to broadcast its location information after you turn on Find My when it's offline or in sleep mode. This is part of the Find My network, which is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device, even when it's offline1. When your Mac is offline or in sleep mode, it sends out a secure Bluetooth signal that can be detected by other Apple devices nearby. These devices relay the location of your Mac to iCloud so you can view it in the Find My app2. The other options, Ultra Wideband (UWB), Emergency SOS, and Wi-Fi, are not used by your Mac to broadcast its location information in this scenario. References: 1 About the Find My network - Apple Support 2 Locate a device in Find My on Mac - Apple Support

• Question 10:

  Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

  A. Restart both devices and try again.

  B. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.

  C. Connect both devices to Wi-Fi and make sure that they're placed near each other.

  D. On your current device, go to Settings > Bluetooth and select your new device from the list of options.

  Correct Answer: A

  Explanation: Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support, iPhone Quick Start Not Working? Here Are Fixes - iMobie, Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily