Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 21:

  What are two features of two-factor authentication for a personal Apple ID?

  A. It uses a four-digit passcode to access a user's account.

  B. It ensures that only the account's owner can access the account.

  C. It requires a special app on the trusted device.

  D. It doesn't require the Apple ID password.

  E. It can be accessed on trusted devices.

  Correct Answer: BE

  Explanation: Two-factor authentication is an extra layer of security for your Apple ID, designed to make sure that you're the only one who can access your account--even if someone else knows your password1. When you sign in with your

  Apple ID for the first time on a new device or on the web, you need both your password and the six-digit verification code that's automatically displayed on your trusted devices1. A trusted device is a device that you've already signed in to with

  your Apple ID and that can receive verification codes1. You can also add or remove trusted devices and phone numbers from your Apple ID account page1. Two features of two-factor authentication for a personal Apple ID are:

  It ensures that only the account's owner can access the account. This is because you need to verify your identity with both your password and a verification code that is sent to a device or phone number that only you have access to1. This

  prevents unauthorized access to your account even if your password is compromised or stolen1.

  It can be accessed on trusted devices. This means that you can sign in to your Apple ID account on devices that you've already verified with two-factor authentication without needing to enter a verification code again1. This makes it easier

  and faster to access your account on devices that you use frequently and trust1.

  References: 1: Two-factor authentication for Apple ID - Apple Support.

• Question 22:

  ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

  A. Actions > Prepare, then select Encrypt Backups

  B. Actions > Apply > Backup Password

  C. Actions > Advanced > Encrypt

  D. Actions > Advanced > Enable Encrypted Backups

  Correct Answer: D

  Explanation: To create password encrypted backups with Apple Configurator, you need to enable encrypted backups for the devices or Blueprints that you want to back up. This option is available under the Actions > Advanced menu, and it requires you to enter and verify a password for the backups. Once enabled, encrypted backups save users' passwords and provide more security for the data. Encrypted backups can be restored only to devices or Blueprints that have the same encryption settings and password. References: Enable encrypted backups in Apple Configurator

• Question 23:

  Where can you change the undo send delay setting on your iPad?

  A. General > Mail > Undo Send Delay

  B. Open your mail app then open settings and select Undo Send Delay.

  C. Settings > Mail > Accounts > Undo Send Delay

  D. Settings > Mail > Undo Send Delay

  Correct Answer: D

  Explanation: According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support

• Question 24:

  Select Three.

  In MacOS on APFS volumes, when are FileVault encryption keys generated?

  A. When a user is deleted

  B. During the first login by a user on the Mac

  C. When a user turns on FileVault

  D. Setting the first user's password

  E. During user creation

  Correct Answer: BCE

  Explanation: FileVault is a feature that encrypts the entire APFS volume on a Mac using the AES-XTS data encryption algorithm. FileVault encryption keys are generated at different times depending on the scenario. According to the Apple

  Support documents12, FileVault encryption keys are generated in the following situations:

  During the first login by a user on the Mac: This happens when FileVault is turned on during the initial Setup Assistant process. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption

  key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.

  When a user turns on FileVault: This happens when FileVault is turned on later from the System Settings. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's

  password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. An anti-replay mechanism prevents the old key (based on hardware UID only)

  from being used to decrypt the volume.

  During user creation: This happens when a new user is added to the Mac after FileVault is turned on. The new user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The new user's

  password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. The other options are not correct because FileVault encryption keys are not generated in those situations. When a user is deleted, their FileVault encryption key is removed from the Mac, but the volume encryption key remains the same. Setting the first user's password does not generate FileVault encryption keys unless FileVault is turned on during the Setup Assistant process or later from the System Settings. References: Intro to FileVault - Apple Support, Volume encryption with FileVault in macOS - Apple Support

• Question 25:

  Scenario

  You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.

  

  What should you use to verify that your Mac has successfully connected to the microphone?

  A. The microphone's power light

  B. VoiceOver Utility > Sound > Input Device > USB CODEC

  C. System Information > Hardware > USB

  D. The device driver settings

  Correct Answer: C

  Explanation: To verify that your Mac has successfully connected to the microphone, you should use the System Information app to check the USB devices connected to your Mac. The System Information app provides detailed information about your Mac hardware, software, and devices. You can access the System Information app by choosing Apple menu > About This Mac, then clicking System Report. In the System Information window, select Hardware > USB from the sidebar. You should see your microphone listed under the USB Device Tree, along with its product ID, vendor ID, speed, and other details. If you don't see your microphone, try disconnecting and reconnecting it, or using a different USB port or cable. References: How to use System Information on your Mac - Apple Support, USB-C Digital AV Multiport Adapter - Apple

• Question 26:

  Scenario

  You're migrating your Windows PC to a new Mac.

  Which software should you download on your Windows PC to aid the migration process?

  A. PC Mover

  B. Windows Migration Assistant

  C. Transfer Protocol

  D. Migration Wizard

  Correct Answer: B

  Explanation: Windows Migration Assistant is a software that helps you transfer your contacts, calendars, email accounts, and more from your Windows PC to your Mac. It copies but does not delete files from your PC. You need to download

  and install the appropriate version of Windows Migration Assistant on your PC, depending on which macOS your Mac is using. Then you need to connect your Mac and PC to the same network, such as your home Wi-Fi network or an

  Ethernet cable. Finally, you need to use Migration Assistant on both your Mac and PC to start the transfer process. References:

  = Transfer from PC to Mac with Migration Assistant, Download Windows Migration Assistant v2.4.5.0 (Monterey, Ventura and Sonoma)

• Question 27:

  What should you do if an app on your iPhone stops responding?

  A. Delete the app, then redownload from the App Store.

  B. Reset all settings.

  C. Restart the device.

  D. Force the app to close and reopen the app.

  Correct Answer: D

  Explanation: If an app on your iPhone stops responding, closes unexpectedly, or won't open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem. Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version. Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug. Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References: Apple Device Support Exam Prep Guide, page 9 If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open

• Question 28:

  You attempt to start up a Mac with Apple silicon to recoveryOS, but a lock icon appears on the screen and you're asked to enter a password. What is the most likely reason that this screen appears?

  A. Your Mac is enrolled in an MDM solution and has a FileVault password set.

  B. Your Mac has a security policy set that disallows access to recoveryOS.

  C. Your Mac is enrolled in an MDM solution and has a recoveryOS password set.

  D. Your Mac has a Startup Utility password set.

  Correct Answer: C

  Explanation: If you see a lock icon and a password prompt when you try to start up a Mac with Apple silicon to recoveryOS, the most likely reason is that your Mac is enrolled in an MDM solution and has a recoveryOS password set by the administrator. This password prevents unauthorized access to the recovery environment and the startup options screen, where you can change the security policy, erase the internal storage, or reinstall macOS. You need to enter the correct password to proceed to recoveryOS. If you don't know the password, you should contact your administrator or the organization that manages your Mac. The other options are not the most likely reasons for this screen to appear, as they have different effects or symptoms. A FileVault password is used to unlock the encrypted startup volume, not the recoveryOS. If your Mac has a FileVault password set, you will see a different screen that asks you to enter the password or the recovery key to unlock the disk. You can still access the recoveryOS without entering the FileVault password by holding down the power button until you see the startup options screen. A security policy that disallows access to recoveryOS is not possible on a Mac with Apple silicon. The security policy only affects the ability to boot from external media or run non-Apple operating systems. You can always access the recoveryOS by holding down the power button until you see the startup options screen, unless there is a recoveryOS password set by an MDM solution. A Startup Utility password is not a feature on a Mac with Apple silicon. The Startup Utility is an app that lets you select a startup disk on a Mac with Intel processor. On a Mac with Apple silicon, you can select a startup disk from the startup options screen, which may require a recoveryOS password if your Mac is enrolled in an MDM solution. References: Apple Device Support Exam Prep Guide, page 8 Use macOS Recovery on a Mac with Apple silicon Revive or restore a Mac with Apple silicon using Apple Configurator How to Enter macOS Recovery Mode on Apple Silicon Macs How to Enter macOS Recovery on an Apple Silicon Mac - MUO Any way to block Safe Mode on a Macbook w/ an M1 chip?

• Question 29:

  What other sharing settings may prevent Screen Sharing from being turned on?

  A. Remote Login

  B. Media Sharing

  C. Remote Management

  D. Remote Apple Events

  Correct Answer: C

  Explanation: Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network. However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac. Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings12. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently. References: Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple Support

• Question 30:

  You're experiencing odd behavior with a Custom App on your iPad.

  How should you gather information about the app issue?

  A. Turn on debug logging.

  B. Open Apple Configurator for iPhone and run diagnostics.

  C. Turn on advanced analytics.

  D. Gather a sysdiagnose.

  Correct Answer: D

  Explanation: A sysdiagnose is a comprehensive report that contains information about the system state, logs, and diagnostic files from your iPad. You can use a sysdiagnose to troubleshoot issues with a custom app or any other app on your iPad. To gather a sysdiagnose, you need to press and quickly release the volume up button, then press and quickly release the volume down button, then press and hold the top button until the screen flashes. Then you can find the sysdiagnose file in the Settings app under Privacy and Security > Analytics and Improvements > Analytics Data1. References: Apple Device Support Exam Prep Guide, page 10. How to collect a sysdiagnose for iOS, Apple Developer.