Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 11:

  How many fingerprints can you enroll on iPad Air (4th generation)?

  A. Two

  B. Ten

  C. Three

  D. Five

  Correct Answer: D

  Explanation: You can enroll up to five fingerprints on iPad Air (4th generation) using Touch ID. Touch ID is a feature that allows you to securely and conveniently unlock your iPad, authorize purchases and payments, and sign in to many thirdparty apps. You can add multiple fingerprints (both of your thumbs and forefingers, for example) or register multiple reads of the same finger to provide even more data from a variety of angles. References: = Apple - Support - Manuals, Set up Touch ID on iPad; iPad Air: How to set up and use Apple's new Touch ID fingerprint sensor.

• Question 12:

  What should you use to troubleshoot macOS installation issues?

  A. Single user mode

  B. Installer log

  C. macOS Recovery Assistant

  D. Apple Diagnostics

  Correct Answer: B

  Explanation: The installer log is a useful tool to troubleshoot macOS installation issues. The installer log records the progress and status of the installation process, as well as any errors or warnings that may occur. You can view the installer log during or after the installation by following these steps1: To view the installer log during the installation, press Command-L on your keyboard. A new window will open showing the log messages. You can press Command-3 to show all messages, or Command-4 to show errors and progress messages only. To view the installer log after the installation, open the Console app from the Applications > Utilities folder. In the sidebar, select your Mac under Devices, then choose /var/log > install.log from the list of log files. You can use the search field or the filter bar to find relevant messages. The installer log can help you identify the cause of the installation issue, such as a corrupted installer file, insufficient disk space, incompatible software, or network problems. You can use the information in the installer log to troubleshoot the issue or contact Apple Support for further assistance. References: How to use the macOS installer log to troubleshoot installation problems - Macworld

• Question 13:

  What happens when you restore a Mac with Apple silicon with Apple Configurator?

  A. It updates the firmware and recoveryOS, and erases and installs macOS.

  B. It restores the system state from before a corrupted battery drain.

  C. It recovers data from a Time Machine snapshot on the internal storage.

  D. It forces the Mac to perform any pending software updates.

  Correct Answer: A

  Explanation: Restoring a Mac with Apple silicon using Apple Configurator is a process that updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on the internal storage. When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can't start the Mac from the startup volume or the recoveryOS1. References: Revive or restore a Mac with Apple silicon using Apple Configurator, Apple Support.

• Question 14:

  How many times does Face ID attempt a face match before requiring you to enter a passcode?

  A. Seven

  B. Three

  C. Five

  D. Ten

  Correct Answer: C

  Explanation: Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user's face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user. References: Face ID, Touch ID, passcodes, and passwords - Apple Support, What Is Face ID? - How-To Geek

• Question 15:

  Scenario

  Melody's Mac has multiple printers configured.

  Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

  A. Printers > Advanced

  B. Privacy and Security > Profiles

  C. Printers and Scanners > Advanced

  D. General > Sharing > Printer Sharing

  Correct Answer: B

  Explanation: To determine if Melody's printers were configured manually or by an MDM solution, you should go to Privacy and Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support

• Question 16:

  How do you start up in safe mode on a Mac with Apple silicon?

  A. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A.

  2.

  When the startup options window appears, release the power button.

  3.

  Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

  4.

  Log in to your Mac.

  B. 1. Connect to power, then shut down your Mac. B.

  2.

  Press and hold the power button for three seconds, then remove power for at least 10 seconds.

  3.

  Wait for the Continue in Safe Mode button to appear.

  4.

  Log in to your Mac.

  C. 1. Shut down your Mac. then quickly press the power button three times. O C.

  2.

  Wait until the startup options window appears.

  3.

  Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears.

  4.

  Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

  D. 1. Shut down your Mac, then press and hold the power button for three seconds.

  2.

  When the startup options window appears, select your startup disk.

  3.

  Click the Continue in Safe Mode button.

  4.

  Log in to your Mac.

  Correct Answer: D

  Explanation: To start up in safe mode on a Mac with Apple silicon, you need to follow these steps1:

  Shut down your Mac, then press and hold the power button for three seconds. When the startup options window appears, select your startup disk.

  Click the Continue in Safe Mode button.

  Log in to your Mac.

  Safe mode can help you identify whether issues you're experiencing are caused by software that loads as your Mac starts up. It prevents your Mac from loading certain items, performs a First Aid check on your startup disk, and deletes some

  caches1. You can verify that your Mac started up in safe mode by using the System Information app1. The other options are incorrect because they either do not show the Continue in Safe Mode button, or they do not use the correct key

  combination or timing to enter safe mode. References: 1: Start up your Mac in safe mode - Apple Support.

• Question 17:

  You're reviewing the manual page for the defaults command in Terminal.

  What should you do to exit a manual page in the Terminal window?

  A. Press the Esc key

  B. Press the Control-X keys

  C. Type Exit and Press the Return key

  D. Press the Q key

  Correct Answer: D

  Explanation: The Q key is the universal shortcut to quit or exit a manual page in the Terminal window. The manual page, or man page, is a document that provides information about a command or utility in the Unix-like operating systems. The man command is used to display the man page for a given command or topic. The man command uses a pager program, such as less or more, to display the man page in the Terminal window. A pager program allows the user to scroll through the text file one page, line, or half-page at a time. To exit the pager program and return to the shell prompt, the user needs to press the Q key. This is the same for any other program that invokes the pager program, such as git log or git diff. The Q key stands for quit, and it is easy to remember for Mac users who are familiar with the Command + Q shortcut to quit an application. References: = How to escape out of the MAN screen or page in UNIX?, How to Exit the MAN Command and Quit Man Pages Properly, How to Quit the MAN Command and Exit Man Pages Properly, How to jump to the end of a `man' page

• Question 18:

  Which VPN protocols can you manually configure in macOS System Settings?

  A. L2TP over IPSec, SSTP, and IKEv2

  B. L2TP over IPSec, Cisco IPSec, and IKEv2

  C. Wireguard, Cisco IPSec, and IKEv2

  D. L2TP over IPSec, Cisco IPSec, and OpenVPN

  Correct Answer: B

  Explanation: According to the Apple Support website, you can manually configure a VPN connection on your Mac by choosing one of the following VPN protocols: L2TP over IPSec, Cisco IPSec, or IKEv2. L2TP (Layer 2 Tunneling Protocol) is an extension of PPTP (Point- to-Point Tunneling Protocol) used by internet service providers to enable a VPN over the internet. IPSec (Internet Protocol Security) is a set of security protocols. IKEv2 (Internet Key Exchange) is a protocol that sets up a security association in IPSec. The other options, SSTP, Wireguard, and OpenVPN, are not supported by macOS System Settings, and require third-party software to use. References: 1 Set up a VPN connection on Mac - Apple Support

• Question 19:

  Which two locations are app preference files typically stored on a Mac?

  A. /Users/Preferences

  B. -/Library/Preferences

  C. -/Library/Logs

  D. /Library/Application Support/Preferences

  E. /Library/Preferences

  Correct Answer: BE

  Explanation: App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app's bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at - /Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References: Where are the application preference files location on Mac What are Mac system preferences files, and how do I fix them? How to change the default apps used to open files in macOS

• Question 20:

  How should you view live log messages using Console on your Mac?

  A. Select Log Reports in the sidebar, click the log message, and choose View > Expand Selected Row.

  B. Select system.log in the sidebar, click the log message, and choose View > Expand Selected Row.

  C. Select Mac in the sidebar, then click info from the toolbar.

  D. Select Mac in the sidebar, then click Start Streaming.

  Correct Answer: D

  Explanation: To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as they are generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column: red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.