Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 51:

  What does Find My use to locate lost or missing devices?

  A. Bluetooth

  B. Cellular Data

  C. Built in trackers

  D. Wi-Fi

  Correct Answer: A

  Explanation: Find My uses Bluetooth signals from nearby Apple devices to locate lost or missing devices, even when they're offline. This feature is called Find My network, and it creates a secure and anonymous network of hundreds of millions of Apple devices that can help find each other. When you mark your device as lost, it sends out a secure Bluetooth beacon that can be detected by other Apple devices nearby. Those devices relay the location of your device to iCloud so you can see it on a map. Find My network respects your privacy and does not reveal any personal information or location data to anyone. Find My also uses Wi-Fi and cellular data to locate devices that are online and have Location Services enabled. References: Find My network overview - Apple Support, Locate a device in Find My on iPhone - Apple Support

• Question 52:

  Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

  A. Applications, Documents, System, and Users

  B. Library, Network, System, and Volumes

  C. Documents, Library, System, and Users

  D. Applications, Library, System, and Users

  Correct Answer: D

  Explanation: This is the correct answer because these are the four folders that normally appear at the root level of the storage volume in the Finder on a Mac. The root level is the topmost level of the filesystem hierarchy, denoted by /. The Applications folder contains all the applications installed on the Mac, the Library folder contains system and user preferences, the System folder contains the operating system files, and the Users folder contains the home folders of each user account. These folders are essential for the functioning and organization of the Mac, and they should not be modified or deleted without a good reason. References: Access the Root Directory in Mac OS X in 4 Ways Quickly, Unix filesystem -Wikipedia, Working with APFS Volume Groups | Carbon Copy Cloner - Bombich

• Question 53:

  What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?

  A. eSIM Quick Transfer

  B. eSIM Swap

  C. eSIM Transfer

  D. eSIM Carrier Transfer

  Correct Answer: B

  Explanation: eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as

  when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References:

  = About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.

• Question 54:

  Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

  A. Apple ID Manager

  B. Apple Reset

  C. Apple ID Support

  D. Apple Support

  Correct Answer: D

  Explanation: Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap "A different Apple ID", enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References: Apple Support on the App Store If you forgot your Apple ID password - Apple Support

• Question 55:

  Which macOS and iPadOS feature lets you use your iPad to extend or mirror the display on your Mac?

  A. Universal Control

  B. Screen Sharing

  C. Sidecar

  D. Stage Manager

  Correct Answer: C

  Explanation: Sidecar is a feature that lets you use your iPad as a display that extends or mirrors your Mac desktop. You can use Sidecar to work with different apps on the different screens, use the same app on both screens, or mirror the screens so that they show the same content. You can also use your Apple Pencil to draw, edit, or mark up documents on your iPad while seeing the updates live on your Mac. Sidecar requires macOS 10.15 or later and iPadOS 13 or later on supported models. You can use Sidecar wirelessly or with a USB cable. To use Sidecar, you need to select your iPad from the Display menu in Control Center or the menu bar on your Mac, or from the AirPlay menu on macOS Catalina. You can also use the sidebar and the Touch Bar on your iPad to access common Mac controls and app-specific commands. The other options are not the correct answer, as they have different functions or are not available on macOS and iPadOS. Universal Control is a feature that lets you use a single keyboard, mouse, or trackpad to control your Mac and iPad, with the iPad showing its own Home Screen and apps rather than the desktop and apps of your Mac. You can also drag and drop content between your devices. Universal Control requires macOS Monterey or later and iPadOS 15 or later on supported models. Screen Sharing is a feature that lets you remotely view or control another Mac or share your Mac screen with others over the internet. You can use Screen Sharing to help someone with a problem, collaborate on a project, or access your files and apps. Screen Sharing requires macOS 10.14 or later on both Macs, and an Apple ID or a local network connection. Stage Manager is not a feature on macOS or iPadOS. It is a feature on watchOS 8 or later that lets you control the camera and microphone on your iPhone from your Apple Watch. You can use Stage Manager to take photos, record videos, zoom in and out, adjust the exposure, mute the sound, and switch between the front and back cameras on your iPhone. References: Apple Device Support Exam Prep Guide, page 6 Use an iPad as a second display for a Mac Use iPad as a second display for your Mac Sidecar: Turn an iPad Into a Secondary Mac Display Use Universal Control on your Mac and iPad Share the screen of another Mac [Use Stage Manager on your Apple Watch]

• Question 56:

  Scenario

  You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:

  iPhone SE (2nd generation) iPhoneX iPhone SE (3rd generation) iPhone 6s iPhone 7 iPhone 8

  Select two responses.

  Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

  A. iPhone X

  B. iPhone7

  C. iPhone 6s

  D. iPhone SE (2nd generation)

  E. iPhone SE (3rd generation)

  F. iPhone8

  Correct Answer: BC

  Explanation: iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone 6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization's inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS 17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How- To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23

• Question 57:

  Which two types of Activation Lock are available to organizations?

  A. Individual-linked

  B. Device-linked

  C. User-linked

  D. Personal

  E. Organization

  Correct Answer: BC

  Explanation: Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked. Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user's Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device. User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References: Activation Lock on Apple devices - Apple Support Activation Lock: How Apple Admins Can Manage It - Kandji Disable Activation Lock on Apple devices with Intune

• Question 58:

  Use this image to answer the question.

  

  What does this iPhone Privacy Warning message indicate?

  A. Limit IP Address Tracking is disabled for this network

  B. iOS has detected a spoofed MAC address on the network

  C. Private Wi-Fi Address is disabled for this network

  D. Local network access is enabled for a third-party app

  Correct Answer: C

  Explanation: The iPhone Privacy Warning message indicates that the device is using its original MAC address to join the Wi-Fi network, which could allow the network operator or other parties to track the device or profile its online activity. To prevent this, the device can use a different MAC address for each Wi-Fi network, which is called a Private Wi-Fi Address. This feature is enabled by default on devices running iOS 14 or later, but it can be turned off manually or automatically by some networks. To turn on the Private Wi-Fi Address, the user needs to go to Settings > Wi-Fi, tap the info icon next to the network name, and toggle on the Private Wi-Fi Address option. This will generate a new MAC address for the device and rejoin the network. References: = Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7, Wi-Fi Privacy Warning on an iPhone: What It Means and What To Do

• Question 59:

  You're ready to transfer a sysdiagnose from your iPad to your Mac.

  Where in System Settings can you locate the log file on iPad?

  A. Logging > Debug Logging

  B. General > Analytics and Improvements > Analytics Data

  C. Privacy and Security > Analytics and Improvements > Analytics Data

  D. Analytics > Analytics Data

  Correct Answer: C

  Explanation: Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy and Security > Analytics and Improvements > Analytics Data. The log file name starts with "sysdiagnose" and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

• Question 60:

  You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

  Which iPhone feature can you use to help you see and operate Apple Watch more easily?

  A. Apple Watch Mirroring

  B. Ask Siri

  C. Voice Over

  D. Audio Descriptions

  Correct Answer: A

  Explanation: Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality are critical. Reference Mode enables the 12.9inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16: These are the new features exclusive to M1 iPads