Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 61:

  What's required to use Migration Assistant with two installed?

  A. Wi-Fi must be on and the Mac computers

  B. Must be placed near each other

  C. Mac computers with the same version of macOS

  Correct Answer: A

  Explanation: Migration Assistant is a tool that allows you to transfer your data, apps, and settings from one Mac to another. To use Migration Assistant with two Macs, you need to have Wi-Fi turned on and the Macs must be near each other. You also need to update the software on both Macs, if possible, and turn off any antivirus, firewall, or VPN software that might interfere with the transfer. You can then launch Migration Assistant on both Macs and follow the onscreen instructions to select the source and destination Macs, choose the content to transfer, and start the migration process. References: Transfer to a new Mac with Migration Assistant - Apple Support, How to Use Migration Assistant to Move Files from One Mac to Another

• Question 62:

  Which Find My feature is available ONLY on MacBook models with Apple silicon?

  A. Notify When Found

  B. View Location

  C. Remote Erase

  D. Notify When Left Behind

  Correct Answer: D

  Explanation: Notify When Left Behind is a Find My feature that is available only on MacBook models with Apple silicon. This feature alerts you when you leave your Mac behind in an unfamiliar location, such as a cafe or a hotel. You can also set exceptions for places where you don't want to receive notifications, such as your home or office. Notify When Left Behind requires a Mac with Apple silicon and an iPhone or iPad with iOS 15 or iPadOS 15 or later. References: = Apple Support - Manuals, Find My User Guide, Notify When Left Behind; Apple - Support - Manuals, Set up Touch ID on iPad; How to use the new Notify When Left Behind feature in iOS 15.

• Question 63:

  Select two responses.

  Which two ways can you use to reset a FileVault password on a Mac?

  A. Authenticator app

  B. Using a trusted device

  C. Recovery key

  D. SMS verification code

  E. iCIoud account and password

  Correct Answer: CE

  Explanation: FileVault is a feature that encrypts the data on your Mac's startup disk, making it more secure. To unlock your Mac, you need to enter your account password or a recovery key. A recovery key is a 28-character code that is generated when you turn on FileVault. You can choose to store it in iCloud or write it down and keep it in a safe place. An iCloud account and password can also be used to reset your FileVault password, if you enabled this option when you turned on FileVault. The other options, authenticator app, using a trusted device, and SMS verification code, are not valid ways to reset a FileVault password on a Mac. References: 1 Use FileVault to encrypt the startup disk on your Mac Apple Support 2 Reset a macOS User Password - Kandji 3 How to unlock your Mac with its Recovery Key and FileVault active - Macworld

• Question 64:

  Where are sysdiagnose log files located on iPhone?

  A. Settings > Privacy and Security > Analytics and Improvements > Analytics Data

  B. Settings > Privacy > Tracking

  C. Settings > Privacy > Analytics and Improvements > Share With App Developers

  Correct Answer: A

  Explanation: Sysdiagnose log files are located on iPhone in Settings > Privacy and Security > Analytics and Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says "Diagnostics are in flight". Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with "sysdiagnose_" and include the date and time of the generation, the device type, and the iOS version. For example, "sysdiagnose_2024.01.06_17-14- 34+0500_iPhone_OS_iPhone_19A344.tar.gz". References: Using Sysdiagnose to Troubleshoot iOS or iPadOS -- Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna

• Question 65:

  Which service should you use to grant access to your Apple account to others after your death?

  A. Apple ID Proxy

  B. Legacy Contact

  C. Account Successor

  D. Forever Apple ID

  Correct Answer: B

  Explanation: Legacy Contact is a new feature introduced by Apple in iOS 15.2, iPadOS 15.2, and macOS 12.1 that allows users to designate up to five people who can access their Apple account and data after they pass away. Legacy Contacts need to have the unique access key that the user created when they added them as a Legacy Contact, and a copy of the user's death certificate, to request access to the user's account. Legacy Contacts can access data stored in iCloud, such as photos and documents, but not services that require subscriptions, such as Apple Music or Apple TV+. The other options are not valid services offered by Apple. References: How to request access to a deceased family member's Apple account, How to set up Apple account access so people can get in after you die

• Question 66:

  Use this image to answer the question.

  

  How do you get to this screen on iPhone?

  A. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

  B. Press the side button then one of the volume buttons. The Emergency Call slider appears.

  C. Rapidly press the volume up button five times. The Emergency Call slider appears.

  D. Press and hold the side button, then drag the Emergency Call slider to call emergency services.

  Correct Answer: A

  Explanation: The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share your medical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

• Question 67:

  What's the first action you should try when an app is unresponsive?

  A. Contact the developer

  B. Force the app to quit and reopen it

  C. Update iOS or iPadOS

  Correct Answer: B

  Explanation: The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app's preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected. References: If an app on your iPhone or iPad stops responding ... - Apple Support

• Question 68:

  Which four storage formats can the Files app read and write to on iPhone and iPad devices?

  A. MS-DOS (FAT)

  B. Mac OS Extended (HFS+)

  C. NTFS

  D. APFS

  E. ExFAT

  F. ZFS

  Correct Answer: ABDE

  Explanation: The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/iPhone apps? - Stack Overflow, How Apple's Files app is getting better in iOS 16 and iPadOS 16

• Question 69:

  If you need to sync data from iCIoud to your Windows PC, what must you do?

  A. Download iCIoud for Windows from the Microsoft Store.

  B. Airdrop the files to your PC.

  C. Download the files and send them to your PC manually.

  D. Download iCIoud on your PC and manually start the transfer.

  Correct Answer: A

  Explanation: To sync data from iCloud to your Windows PC, you need to download and install iCloud for Windows from the Microsoft Store. This is a free app that allows you to access your iCloud photos, documents, bookmarks, passwords, and other data on your PC. You can also use iCloud for Windows to sync your iCloud Mail, Contacts, and Calendar with Outlook. To use iCloud for Windows, you need to sign in with your Apple ID and choose the features and content that you want to keep up to date across your devices. You also need to have iCloud set up on your iPhone, iPad, iPod touch, or Mac with the same Apple ID. References: Set up and use iCloud for Windows - Apple Support, Set up iCloud for Windows on your PC - Apple Support, Use iCloud for Windows to synchronize calendar and contacts with Outlook - Microsoft Support

• Question 70:

  Files App, what storage format does it support?

  A. EX-FAT

  B. NTFS

  C. MS-DOS (FAT)

  D. Mac OS Extended

  E. APFS

  Correct Answer: ACDE

  Explanation: The Files app is an app that lets you browse, organize, and manage files stored on your device, iCloud Drive, and external storage devices. The Files app supports different storage formats for external storage devices, such as USB drives and SD cards. According to Apple, the supported formats are EX-FAT, MS-DOS (FAT), Mac OS Extended (HFS+), and APFS1. These formats allow the Files app to read and write files on the external storage devices. The Files app does not support NTFS, which is a format used by Windows. NTFS is not compatible with the Files app, and the Files app can only read files from NTFS-formatted devices, but not write or modify them2. To use an NTFS- formatted device with the Files app, you need to reformat it to one of the supported formats using a Mac or PC. References: Connect external storage devices to iPhone - Apple Support, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo