How can a user view the topology of a configuration item (CI) affected by an incident?
A. From the incident record, navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
When a bulletin board message has been created and approved, what happens if no audience is specified?
A. An error is generated.
B. The message will be visible to all users.
C. The message will not be visible to any user.
D. The message will only be visible to the creator.
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
A. Import data
B. Report an issue
C. Create a workflow
D. Authorize a configuration item
E. Order from the offering catalog
Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Risk Management
B. License Management
C. Security Management
D. Inventory Management
E. Configuration Management
What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Entry Edition
C. IBM SmartCloud Control Desk Service Provider Edition
D. IBM SmartCloud Control Desk Service Request Edition
Which three applications have functionality to perform a global search? (Choose three.)
A. Catalog
B. Change
C. Incident
D. Solution
E. Problem
F. Configuration Items
Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?
A. It can process encrypted messages.
B. It can process digitally signed messages.
C. It supports POP3 and IMAP protocols only.
D. It does not support embedded attachments.
Where are the default installation log files located in the administrative workstation?
A.
B.
C.
D.
A customer wants to implement and use Definitive Media Library as an organization's definitive, authorized versions of software to assure proper software deployment and management on endpoints. Which IBM SmartCloud Control Desk module can create and manage a Definitive Media Library and manage deployments?
A. Change module
B. Release module
C. Service Level module
D. IT Infrastructure module
Impact Analysis is a part of which process?
A. Change Management
B. Incident Management
C. Release Management
D. Configuration Management
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