IBM Certification is Cloud & Smarter Infrastructure C9560-659 Questions & Answers

• Question 91:

  Which format is used to import and export workflow processes in IBM SmartCloud Control Desk?

  A. XSL

  B. Java

  C. XML

  D. VBS

  Correct Answer: C

• Question 92:

  Which records are updated as a result of the reconciliation process?

  A. Linked assets

  B. Configuration items

  C. Actual configuration items

  D. No records are updated by the reconciliation process

  Correct Answer: D

• Question 93:

  Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk. Which three application are likely to be supported? (Choose three.)

  A. Change

  B. Incident

  C. Inventory

  D. Workflow

  E. Work Order

  F. Service Request

  Correct Answer: ABF

• Question 94:

  Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?

  A. Everyplace

  B. Entry Edition

  C. Service Provider offering

  D. IBM SmartCloud Control Desk

  Correct Answer: C

• Question 95:

  Lee creates a Service Request (SR) for Ann through the Self Service Center but Ann cannot see the SR. What is the likely cause for this?

  A. Ann is not populated on the SR correctly.

  B. Ann is not enabled for Self Service Center.

  C. Ann is unable to see the SR until it is in a status of In Progress.

  D. Ann does not have access to the View Service Request application.

  Correct Answer: A

• Question 96:

  Which ticket type must be used to investigate the underlying cause of a set of issues?

  A. Incident

  B. Solution

  C. Problem

  D. Process Request

  Correct Answer: C

• Question 97:

  Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk? (Choose two.)

  A. Workflow processes are run at the next database restart.

  B. Workflow processes are automatically assigned to the default user.

  C. Enabling a process does not involve validating the structure of the process.

  D. Workflow process records are in a draft or a development stage until the record is enabled.

  E. After a process record is enabled and activated, the record is locked and it is ready for use.

  Correct Answer: DE

• Question 98:

  Which property name is used to discover or debug long running statements?

  A. mxe.mbocount

  B. mxe.db.QueryTimeout

  C. mxe.db.IogSQLTimeLimit

  D. mxe.webclient.asyncrendertimelimit

  Correct Answer: C

• Question 99:

  The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

  A. Manually send an e-mail from the SR once it is saved

  B. Modify the standard SR ITIL v3 process to send an e-mail

  C. Create a cron task that will send an e-mail for each SR in the status NEW

  D. Create an escalation that will send an e-mail for each SR in the status NEW

  Correct Answer: D

• Question 100:

  What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

  A. Installing SCCD

  B. Transferring core data

  C. Using the SCCD Navigator

  D. Obtaining SCCD product information

  Correct Answer: A