Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
A. Incident
B. Report an Issue
C. Service Request
D. Self Service Center
What can be configured by an administrator in the Self Service Center application?
A. The background color of the shopping cart.
B. The fonts for the Self Service Center application.
C. The colors and thresholds limits for the monitor gauges.
D. The items included in the navigator and the order in which they are displayed.
What are three required settings for a user to have access to an offering? (Choose three.)
A. The classification must be set.
B. The status of the offering must be set to Active.
C. The offering must be added to a Service Catalog.
D. The Line Manager Approval workflow must be set.
E. The Fulfillment Manager approval workflow must be set.
F. There must be at least one presentation attribute defined.
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)
A. Importing data
B. Managing changes
C. Managing IT assets
D. Administering self-service
E. Managing configuration items
F. Working with incidents and problems
What does the IBM SmartCloud Control Desk (SCCD) Migration Manager do?
A. It migrates asset data between SCCD environments.
B. It migrates SCCD from an Oracle database to IBM DB2.
C. It migrates SCCD from Oracle WebLogic to IBM WebSphere.
D. It migrates configuration content between SCCD environments.
What is the purpose of the Service Catalog?
A. To provide pricing information on all available services and options
B. To provide a description of the IT Service and specify the responsibilities of the IT Service Provider and the customer
C. To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers
D. To provide a database or structured document listing all IT services that are under consideration or development but are not yet available to customers
An IBM SmartCloud Control Desk (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)
A. Use IBM Maximo internal authentication
B. Defer the update of the IBM Maximo database
C. Secure the J2EE server using the Directory Server
D. Use application server and LDAP for authentication only
E. Use application server and LDAP for authentication and user/group management
Which three main capabilities are combined into IBM SmartCloud Control Desk?
A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management
Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Full Edition
B. Entry Edition
C. Everyplace Edition
D. Service Provider Edition
The Start Center's Help menu provides links to which two resources? (Choose two.)
A. IBM Redbooks
B. Self Service Help
C. StartCenterHelp
D. IBM Electronic Support
E. IBM developer Works Wiki
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