Salesforce Salesforce Certifications COMMUNITY-CLOUD-CONSULTANT Questions & Answers

• Question 231:

  The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

  How should the Salesforce Administrator accomplish this?

  Select one or more of the following:

  A. Merge similar Topics in Content Management Workspace

  B. Keep existing Topics and reassign Articles to newly created Topics

  C. Delete existing Topics and assign Articles to newly created Topics

  D. Mark old Topics as Inactive and assign Articles to the new Active Topics

  Correct Answer: A

• Question 232:

  Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

  A. Customer Community Login.

  B. Customer Community Member.

  C. Customer Community Plus.

  D. Community Manager Plus.

  Correct Answer: C

• Question 233:

  Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

  -

  Partner users should NOT be able to access accounts and cases that they do NOT have access to.

  -

  A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

  -

  Partner users must be able to collaborate within the private groups they are members of.

  A.

  Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

  B.

  Set External User Organisation Wide Defaults to Private on the Account and Case Object.

  C.

  Configure an Owner-based Sharing Rule on the Account and Case Object.

  D.

  Develop an Apex Managed Sharing Rule on the Account and Case Object.

  What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

  Correct Answer: BD

• Question 234:

  A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? (Choose two.)

  A. Posts and Comments

  B. Topics

  C. Files

  D. Articles

  Correct Answer: AC

• Question 235:

  Universal Containers recently rolled out a Community to their partners.

  The internal sales team has the following requirements for internal users:

  - Ability to support the addition of 50 new partners every month.

  -Ability to pass leads to the partners.

  - Continue to have access to the leads after transfer to partners.

  -Access to the opportunity when the partner converts the lead.

  - Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.

  Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?

  A. Create a sharing rule to share leads and opportunities to internal users.

  B. Use sharing sets to share leads and opportunity to internal users.

  C. Create a public group and include partners and share records to the public group using sharing rules.

  D. Allow partner users to manually share the leads and opportunities with internal users.

  Correct Answer: C

• Question 236:

  Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

  A. Build a Surveys Lighting Component

  B. Use an AppExchange Survey Lightning Component

  C. Build a Surveys Visualforce Page

  D. Use the Standard Surveys Lightning Component

  Correct Answer: B

• Question 237:

  Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.

  Where can the Salesforce Admin configure the languages supported for this Community?

  A. Site.com Studio

  B. Community Builder

  C. Force.com Sites

  D. Community Settings

  Correct Answer: B

• Question 238:

  A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers

  Select one or more of the following:

  A. Create email templates for the community to be used in the Community

  B. Add discussions on topics that car be published ir the Commit :y

  C. Enable the Service Cloud features to be used in the Community, including knowledge and case

  D. Configure a search for articles and discussions in the Community

  E. Gather branding assets, including images and logo for the Community

  Correct Answer: ACE

• Question 239:

  What are two advantages of setting up a custom domain for a Community? Choose 2 answers

  A. Better compatibility with DNS servers around the globe

  B. Better security at domain name registrars

  C. Better Search Engine Optimization

  D. Better company branding

  Correct Answer: BC

• Question 240:

  Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

  A. The assigned community user profile does not have Send Email Messages enabled

  B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

  C. The Community Manager forgot to enable 'Welcome Emails'

  D. The Guest Profile does not have Send Email Messages enabled

  Correct Answer: C