Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
A. Content Targeting
B. Language Selector
C. Translation Workbench
D. Community Builder
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
A. Create a Custom Sharing Rule
B. Enable Super User Access
C. Increase the number of roles within the Community Settings
D. Create an APEX Custom Permission
E. Create a Custom Sharing Set
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
A. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
E. Community users in the same community can see each other, regardless of the organisation-wide defaults
F. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer
A. Implement a Web-to-case form to capture user details and use case details to create a Community user
B. Create a publically accessible custom page with the registration details and add a link to the Community login page
C. Use the registration form in the company website and allow users to register
D. Enable the option Allow External Users to Self-register in the Community Management page
Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Customer Community Plus License
B. Support Community License
C. Partner Community Plus License
D. Service Cloud License
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:
A. Build a custom integration point between the CMS and the Community
B. Use Process Builder to import content from the CMS on a periodic basis
C. Download and install the Community Content package from the AppExchange
D. Configure CMS Connect to pull content from the CMS
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
-Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
-Users should be able to submit a support case
-
Users should be able to view invoice information (external object using Salesforce Connect)
-
Users should be able to view order information (saved in the Standard Order object in Salesforce)
Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
A. Branding is limited to the logo and company colour palette.
B. Chatter Groups will be used for private product collaboration.
C. Users should be able to submit a support case
D. Users should be able to view invoice information (external object using Salesforce Connect)
E. Users should be able to view order information (saved in the Standard Order object in Salesforce)
Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin do to resolve this issue?
A. Refresh the Salesforce component list In Community Builder
B. Upgrade the template to like latest version
C. Enable Chatter for the one
D. Un publish and republish the Napili template
Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?
A. Deselect Community User Visibility under Sharing Settings
B. Update the Internal User record to Private under Sharing Settings
C. Create a sharing group for partner accounts under Sharing Settings
D. Turn off Portal User Visibility under Sharing Settings
A Salesforce administrator adding a recommendations carousel component in Community Builder. The
page displays correctly in Community Builder; however, recommendations are missing for Community
members.
What is the likely cause of this issue?
Select one or more of the following:
A. Recommendations need to be created for each member
B. Members need to have read access to the recommendations object
C. Page changes with the recommendations carousel need to be published
D. The recommendation carousel component needs published to be enabled for the Community
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