Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
A. Add U.S. users to the Community sharing set.
B. Add only U.S. customer profiles as Community members.
C. Add the U.S. customer public group to the Community as members of the Community.
D. Add each U.S. customer as a Community member from their contact record.
Northern Trail Outfitters launches a Community using the Customer Service Template. Community
members report that they do NOT have a menu option to navigate to see their work orders.
The Salesforce Admin has validated the following on the Community user profile:
users Profile has Read Access on the Work Orders Object
Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this
issue?
A. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
C. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
D. Verify that the Work Order tab is under the Selected tab in Community Management.
Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?
A. 4
B. 2
C. 3
D. 1
E. 6
Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?
A. Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings
B. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template
C. Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder
D. Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages
Universal Containers uses Community to grant business customers secure access to accounts, orders,
and invoices. All customers are on a Customer Community License. Universal Containers plans to launch
a project management module with the following requirements:
Leverage Chatter for collaboration.
Private project collaboration between the customer and Universal Containers. Leverage documents, tasks,
and events in the project space.
Customers can only see and access their projects.
What is the most efficient way for the Salesforce Admin to fulfil these requirements?
A. Create unlisted groups and add project records to the group.
B. Add private groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Use custom objects, record feeds, and control access through sharing.
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Select one or more of the following: A. Add an HTML component with the the link to the Store Locations Community page
B. Define the Store Locations object in the Global Search Results component
C. Add the Store Locations object pages to the Community navigation
D. Associate a tab to the Store Locations object
E. Enable read access on the user profile to the Store Locations object
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
A. Email templates
B. Web-to-case
C. Question-to-case
D. Guest Access to the Support API
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website.
Why type of record will you need to add to the DNS in order to achieve this?
A. MX Record
B. TXT Record
C. NS Record
D. CName Record
E. AAAA Record
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
A. Custom Permission
B. Custom Sharing Rule
C. Records owned by community members are automatically shared with all internal users
D. Custom Sharing Set E. Custom Sharing Group
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