Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 141:

  To set up entitlement management, including milestones, entitlement processes, and entitlements templates, which permission needs to be enabled? Choose 2

  A. Customize Entitlements

  B. Manage Entitlements

  C. Customize Applications

  D. Manage Milestones

  Correct Answer: CD

• Question 142:

  Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?

  A. Configure a workflow rule that sends an email alert of old cases to the support manager

  B. Enable Case Feed and add a Contracts custom publisher to the Case Feed Layout

  C. Enable entitlements and add the tabs for entitlements and service contracts

  D. Create a private Chatter group for customers with high priority service level agreements

  Correct Answer: C

• Question 143:

  Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How should the administrator troubleshoot this? Choose 2

  A. Ensure the user record has an assigned active manager

  B. Ensure the approval step has an associated action

  C. Review the system log to determine the root cause

  D. Use workflow to email the administrator if the process fails

  Correct Answer: AC

• Question 144:

  What permission will you give a user without editing the profile itself?

  A. Sharing rule

  B. Delegated administration

  C. Role hierarchy

  D. Permission set

  Correct Answer: B

• Question 145:

  What permission is needed if you need to merge accounts with related opportunities and cases?

  A. Delete and Edit on Account, edit on opportunities

  B. Delete on Account, Edit on Opportunity and Cases.

  C. Edit on Account, Edit and Delete on opportunities.

  D. Edit and Delete on Account, Edit on Opportunity and Cases

  Correct Answer: D

• Question 146:

  Capability of Collaborative Forecast and Customizable Forecast: Choose 2

  A. Create custom Field

  B. Choose monthly or quarterly

  C. Rename Categories

  D. Track sales quota

  Correct Answer: BD

• Question 147:

  Which statement is true about change sets? Choose 3

  A. There is a feature that allows the user to validate a change set before deploying it

  B. When custom fields are added to change set, field-level security is automatically included

  C. When a change set is deployed to production, all Apex tests will automatically be run

  D. When a component is added to a change set, as dependent components will get added

  E. To use change sets, at least one inbound and one outbound connection must exist

  Correct Answer: ACE

• Question 148:

  Universal Containers wants to track expense reports and expense line Items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

  A. Roll-up summary

  B. Lookup

  C. Master-Detail

  D. Hierarchical

  Correct Answer: C

• Question 149:

  Admin wants to restrict visibility of product support cases to a set of five users with different roles. How can he achieve this requirement?

  A. Change the profile setting of each user's profile to provide access to cases with product support record type

  B. Change the OWD settings of cases to public read-only

  C. Add permission sets to grant access to the product support record type to the set of five users

  D. Create New Profile and Provide all five users with View All and Modify All permission to cases.

  E. Create Public Group and add those five users in group and use Sharing rule to grant access that public group

  Correct Answer: E

• Question 150:

  In Collaborative Forecasting, what can Sales users see in the Forecast tab: Choose 2

  A. Forecast amount of other users

  B. Forecast amount of different categories

  C. The Opportunities that make up the forecast

  D. Forecast amount of different opportunities

  Correct Answer: CD