Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 161:

  What are the things to consider about master detail? Choose 3 A. Child record will be deleted when parent is deleted

  B. Master object will be the master object in a report

  C. We need to fill up lookup fields in child object

  D. Child record wont be deleted when parent is deleted

  Correct Answer: ABC

• Question 162:

  Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

  A. The user will Only be able to edit cases manually shared with them

  B. The user will only be able to edit the cases that they created

  C. The user will not be able to edit product support cases

  D. The user will be able to edit product support cases

  Correct Answer: C

• Question 163:

  What is a capability of Territory management? Choose 2

  A. The ability to use account criteria to expand a private sharing model

  B. Territory hierarchy replaces the role hierarchy for sharing

  C. Support for complex and frequently changed sales organization structures

  D. The ability to use opportunity criteria to expand a private sharing model

  Correct Answer: AC

• Question 164:

  How can you ensure that the Account Name is unique?

  A. Edit Account Name field and select Unique Checkbox

  B. Use the HLOOKUP operator in a validation rule for the account name

  C. Use the VLOOKUP operator in a validation rule for the account name

  D. Use an APEX Trigger

  Correct Answer: C

• Question 165:

  What are permissions needed for the Accounts and Opportunity Object when merging Accounts?

  A. Edit permission for Account and Delete Permission for Opportunity

  B. Edit and Delete for Account and Read on Opportunity

  C. Edit and Delete for Account and Edit and Delete on Opportunity

  Correct Answer: B

• Question 166:

  What can you do with Chat in Live Agent? Choose 3

  A. Chat with multiple users in one window

  B. Escalate Case to Manager

  C. Transfer a session to another agent

  D. Include information from an article in a chat response

  E. Use chatlets to view information about chatters

  Correct Answer: ACD

• Question 167:

  The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

  A. Modify All and View All access to the Position object

  B. Delegated administration to manage recruiting users

  C. Create, Read, Edit, and Delete access to the Position object

  D. Delegated administration over the Position object

  Correct Answer: D

• Question 168:

  A Sales manager wants to implement a new B2B where in when an opportunity is closed, it will add the name of the Account to the opportunity name:

  A. Create a workflow field update to concatenate Account name and Opportunity name

  B. Use validation to update the field

  C. Use Apex trigger to add the Account name to the Opportunity name

  D. Create Approval process to add account and opportunity

  E. Use Rollup Summary field to concatenate

  Correct Answer: A

• Question 169:

  A user has a profile with read only permissions for the case object. How can the user be granted edit permission for cases?

  A. Create a permission set with edit permissions for the case object

  B. Creating a sharing rule on the case object with read/write level of access

  C. Create a public group with edit permissions for the case object

  D. Add the user in a role hierarchy above users with edit permissions on the case object

  Correct Answer: A

• Question 170:

  What are the similarities of customizable and collaborative forecasting? Choose 2

  A. Quotas

  B. Territory Management

  C. Submit Forecast

  D. Monthly and Quarterly Forecasts

  Correct Answer: AD