Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 181:

  A sales manager cannot view contact owned by a salesperson. The sales person is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

  A. Contact sharing setting have Grant Access Using Hierarchies unchecked

  B. The contact is not linked to an account

  C. Contact sharing settings are Private

  D. The contact has not been manually shared with the manager

  Correct Answer: B

• Question 182:

  Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly:

  A. Create a report and dashboard from that report and schedule a weekly refresh and set an email to be sent to the manager

  B. Create an analytical snapshot weekly

  C. Create Joint Report

  D. Create Dynamic Dashboard

  Correct Answer: A

• Question 183:

  What is a capability of collaborative forecasting? Choose 3

  A. Rename categories

  B. Forecast using opportunity splits

  C. Overlay quota

  D. Add categories

  E. Select a default forecast currency setting

  Correct Answer: ABE

• Question 184:

  Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2

  A. Offer a Live Agent chat button on the company website

  B. Enable the Service Cloud console app on the company website

  C. Enable Chatter Answers in the company's Customer Community

  D. Expose the case feeds option on the company's website

  Correct Answer: C

• Question 185:

  An administrator wants to allow users who are creating leads to have access to the And Duplicates button. What lead object-level permission will the administrator need to provide to these users?

  A. Read and Edit

  B. Merge

  C. Delete

  D. View All

  Correct Answer: D

• Question 186:

  A user has been granted a delegated admin to a custom object. What can he complete on that object? Choose 2

  A. Create custom Picklist in that object

  B. Modify OWD

  C. Modify Sharing Settings

  D. Create a new Custom field

  Correct Answer: AD

• Question 187:

  To setup the Entitlement Process, what must you do?

  A. Setup Service Contracts with Contract Line items and entitlement

  B. Specify Actions that you will add to your entitlement Process

  C. Setup Milestones that you will add to entitlement process

  D. Delete all pending actions in the entitlement process queue

  Correct Answer: C

• Question 188:

  Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

  A. Use an approval process that routes newly created opportunities to management for data quality review

  B. Write a validation rule that updates the opportunity name with the account name using a cross-object formulac.

  C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name

  D. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name

  E. Use an Apex trigger on the Account object that adds the account name to the opportunity name

  Correct Answer: B

• Question 189:

  A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?

  A. Hierarchical

  B. Master-detail

  C. Lookup

  D. System information

  Correct Answer: B

• Question 190:

  Admin wants parent case cant be closed until all child cases are closed.

  A. Validation rule on child case before closing it

  B. Workflow on parent to check status of child case

  C. Rollup summary on child

  D. Apex trigger to check child case status before closing it

  Correct Answer: D