Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 191:

  Universal Containers has a requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement?

  A. Create a workflow rule that updates the field when the probability drops below 50%

  B. Build a validation rule that displays an error when the user enters the probability to less than 50%

  C. Create an approval process that submits the opportunity for approval when the custom checkbox is true.

  D. Enable field history tracking on the field and include the history in the report filter

  Correct Answer: A

• Question 192:

  Applicant should be associated to interviewee. What relationship will allow you to create a report on number of applicants per interviewee? Choose 2

  A. Lookup Relationship

  B. Master Detail

  C. Hierarchical Relationship

  D. Self Relationship

  Correct Answer: AB

• Question 193:

  How can an administrator improve the relevance of search results for support agents searching for Knowledge articles to solve cases? Choose 3

  A. Enable feed tracking on all relevant article types

  B. Create data categories and assign articles to each category

  C. Define synonyms for common search terms

  D. Pre-populate article search filters based on the values of case fields

  E. Create a record type for each data category

  Correct Answer: BCD

• Question 194:

  A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2

  A. Determine if the user has been granted viewer permission to the content

  B. Determine if the user has been granted "Viewer" permission to the library of interest

  C. Determine if the user's profile has the Salesforce CRM Content user permission enabled

  D. Determine if the user's record has the Salesforce CRM Content user permission enabled

  Correct Answer: BD

• Question 195:

  Which statements are true about changesets? Choose 3

  A. Should have at least an Inbound or outbound connection

  B. Feature to validate the changeset before deploying it

  C. Once deployed on the production, apex test code will automically run

  D. Components will be automatically transferred along with dependants

  Correct Answer: ABC

• Question 196:

  There is one field on Custom Object and users have entered lots of values. Now System Admin wants to create a report and categories values present in that field. How to achieve this?

  A. Bucket Field

  B. Custom Summary Formula Field

  C. Conditional Highlighting

  D. Use Cross Filter

  Correct Answer: A

• Question 197:

  The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2

  A. Use validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces

  B. Use validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces

  C. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

  D. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

  Correct Answer: AD

• Question 198:

  Universal Container set a Territory Management where in managers and sales supports are in the same role. What could be the access of the Managers on Account and Opportunity? Choose 3

  A. Edit and Transfer on opportunity, regardless who owns it

  B. View all on opportunity That is related to an account, regardless who owns it

  C. Edit, delete and transfer on opportunity that is related to an account regardless who owns it

  D. Edit on accounts, regardless who owns it

  E. Edit, delete and transfer on accounts that is related to an account regardless who owns it

  Correct Answer: BDE

• Question 199:

  Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What type of relationship can be used to accomplish this?

  A. Junction

  B. Lookup

  C. Master-detail

  D. Hierarchical

  Correct Answer: B

• Question 200:

  The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. What could be the cause of this? Choose 2

  A. The email addresses for the users are incorrect

  B. Workflow emails only work in Full sandboxes

  C. HTML templates are not available in sandboxes

  D. The Deliverability Access Level setting is incorrect

  Correct Answer: AD