Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 231:

  What can an administrator do to enable customers to submit service request? Choose 2

  A. Enter live chat agent on the company website

  B. Enable chatter answers

  C. Enable the service cloud console on the company website

  D. Enable case feed on the company website

  Correct Answer: AB

• Question 232:

  Users are complaining that their Account Page layout has been changed suddenly changed. Certain fields are missing and others been rearranged. Which tool can be used to identify which administrator made the changes?

  A. Page Layout Activity History

  B. Developer Console

  C. Debug log

  D. Setup audit trail

  Correct Answer: D

• Question 233:

  Universal Container categorizes its accounts with one of two status values-Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. What can the administrator do to accomplish this? Choose 2

  A. Create an Account workflow rule that updates the Account Status field

  B. Use Visualforce to update the Account Status field

  C. Use an Apex trigger to updated the Account Status field

  D. Create an opportunity workflow rule that updates the Account Status field

  Correct Answer: CD

• Question 234:

  Universal Container created data categories: AMER, AFRICA, LATAM, and ASIA. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it? Choose 2

  A. Assign data categories to profile of the user

  B. Assign data categories to role of the user

  C. Assign the data categories to the record types of the user

  Correct Answer: AB

• Question 235:

  Universal Container needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC. What should the system administrator do?

  A. Create a separate pricebook for each region

  B. Clone the standard pricebook and create separate pricebooks for each region

  C. Add a different list price for products depending on the region

  Correct Answer: B

• Question 236:

  How can a system administrator enrich data through social?

  A. Use facebook to import educational background of the contact

  B. Use the company's Facebook to share information

  C. Use LinkedIn to view information of the contact

  D. Use Twitter to view contact's tweet while viewing contact record

  Correct Answer: C

• Question 237:

  Universal Containers wants customers who buy the Freight Container product to be baled in monthly installments. How can an administrator meet this requirement?

  A. Create custom fields on the product

  B. Create a default quantity schedule on the product

  C. Create a default revenue schedule on the product

  D. Create a workflow rule on the product

  Correct Answer: C

• Question 238:

  The Marketing department at Universal Containers regularly changes the page layout requirements for its Custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?

  A. Grant the VP of Marketing the ability to login as a user who is a system administrator

  B. Enable the Marketing User permission on the user record for the VP of Marketing

  C. Set up the VP of Marketing as a delegated administrator for the custom marketing objects

  D. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing

  Correct Answer: C

• Question 239:

  What will happen when you use dataloader?

  A. Manual sharing rules will not carry over

  B. Ownerbase sharing will be recalculated

  C. Components will be transfer along with dependants

  D. Once transfer - apex test code will automically run

  Correct Answer: A

• Question 240:

  An Administrator is setting up a default schedule. The company sells widgets for $10 each and has yearly

  contracts to deliver them on a weekly basis. Customer pays on a quarterly basis.

  Which type of default schedule to be setup?

  A. Default Quantity and Revenue Schedule

  B. Default Quantity Schedule only

  C. Default Revenue Schedule only

  D. Default Delivery and Shipping Schedule

  Correct Answer: D