Salesforce Salesforce Certifications CRT-211 Questions & Answers

• Question 51:

  What is capability of Live Agent in the Service Cloud Console? Choose 3

  A. Approval processes can be used to escalate cases in the chat window

  B. The articles tool can be used to search for Knowledge articles

  C. Multiple visitors can chat in one window

  D. Chats can be transferred to other agents

  E. The details tab can be used to see information about the visitor

  Correct Answer: BDE

• Question 52:

  System admin wants to know which delegated admin is actively customizing their organization. What will he use ?

  A. Delegated Admin Logs

  B. Login History

  C. System Audit Trails

  D. Debug Log

  Correct Answer: C

• Question 53:

  User is not the Owner of record and he has given READ/WRITE permission using Manual Sharing. However his profile only has READ permission. What will be actual permission for that record of that user?

  A. Can edit

  B. Can read only

  C. Can only edit what he owns

  D. Can delete record

  Correct Answer: B

• Question 54:

  If an administrator uses the data loader to transfer ownership of account records, what will be the result?

  Choose 2

  A. All new owners are automatically notified of their new account ownership

  B. All manual sharing is removed from the records that are transferred

  C. All ownership based sharing rules for the records are recalculated

  D. All account teams are removed from the records that are transferred

  Correct Answer: BC

• Question 55:

  Read/Write access for Product Support Cases has been granted via criteria-based sharing rule. However, profile only has Read access. What privilege does the user have?

  A. User can edit product support case

  B. User cannot edit product support case

  C. User can only edit cases he created

  D. User can edit only the cases manually shared to him

  Correct Answer: B

• Question 56:

  Capability of Territory management:

  A. In grants access to records regardless of ownership

  B. It grants access to records based on profile

  C. It grants access to record based on role hierarchy

  D. It grants access to record based on Ownership

  Correct Answer: A

• Question 57:

  How to make sure that sandbox has the latest or updated version?

  A. Use ANT Migration Tool

  B. Use Dataloader

  C. Use Changeset

  D. Refresh Sandbox

  Correct Answer: D

• Question 58:

  An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object - level permission will the administrator need to provide to these users?

  A. Read and Edit

  B. View all

  C. Delete

  D. Merge

  Correct Answer: B

• Question 59:

  HR recruitment is allowed to give salary of 125,00$. If more than that , it should be approved by hiring manager and than director. Where should director specified?

  A. On Approval process put the hiring manager on same role level with director.

  B. Put Hiring manager directly under director

  C. Put directors name in Next approver field

  D. Put Director on step 1

  Correct Answer: C

• Question 60:

  When a lookup relationship is created between two objects, what option can the administrator select to help manage situations when a lookup record is deleted? Choose 3

  A. Clear the value of the lookup field

  B. Do not allow deletion of a lookup record that is part of a lookup relationship

  C. Prompt the user to enter another record to resolve the lookup relationship

  D. Delete the related record also

  E. Notify the record owner

  Correct Answer: ABD