Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 251:

  Universal Containers has a complex sales process that requires two different sets of sales stages for opportunities with an opportunity amount above or below USD $100,000. What should a consultant recommend to meet this requirement?

  A. Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

  B. Create two sales processes, two opportunity record types, and a workflow rule triggered by the opportunity amount.

  C. Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

  D. Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

  Correct Answer: B

• Question 252:

  Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which two recommended techniques should be utilized? Choose 2 Answers

  A. Ask contact center managers to review data each quarter to possibly delete

  B. Write an Apex trigger that deletes one case each time a new case is created

  C. Create a data retention plan that archives or purges cases at regular intervals

  D. Optimize queries to reduce the scope of Cases included with each search

  Correct Answer: CD

• Question 253:

  Universal Containers wants to provide its customer with more support options. Which three should a Consultant recommend? Choose 3 answers

  A. Implement SOS for mobile experience

  B. Add Live Agent to public-facing sties

  C. Utilize KCS to manage Knowledge

  D. Configure Chatter for public access

  E. Create a Customer Community

  Correct Answer: ABE

• Question 254:

  Sales Management at Cloud Kicks has noticed that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue?

  Choose 2 answers

  A. Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.

  B. Add the Syncing checkbox to the Quotes related list.

  C. Add a global action to sync the Quote with the Opportunity.

  D. Add a Sync button to the Page Layout.

  E. Build a formula field on Opportunity to roll up Total Value from the Quote Record.

  Correct Answer: BD

• Question 255:

  Resellers for Universal Containers need access to reports in the partner communities to help manage their opportunities.

  How should salesforce be configured to give resellers the correct level of access to reports?

  A. create the appropriate list views and report folder, and share with all partner users

  B. Create the opportunity list view and report folder in the partner communities for all partners

  C. create a new tab in the partner communities to display the appropriate list view and report folder

  D. create a chatter group that allows partner to post item appropriate list view and report

  Correct Answer: B

• Question 256:

  Universal Containers wishes to implement a sales methodology that focuses on identifying customers challenges and addressing them with offerings. Which sales methodology is described above?

  A. Direct selling

  B. Solution selling

  C. Relationship selling

  D. Target account selling

  Correct Answer: B

• Question 257:

  A sales manager at Cloud Kicks is reviewing teams opportunities in the forecast tab. The sales manager wants to split an opportunity with two sales representatives in different regions.

  Which three actions should the Consultant recommend to meet these requirements?

  A. Create a custom Opportunity currency field.

  B. Enable Overlay Splits

  C. Enable Opportunity Splits.

  D. Create custom Product Families.

  E. Enable Opportunity Teams.

  F. Create Revenue Split Types.

  Correct Answer: BCF

• Question 258:

  Each year on a Contact's birthday. Universal Containers wants to post a message to the Contact's Facebook page using Social Accounts and Contacts. What should a Consultant consider before implementing this solution?

  A. Salesforce never posts anything to social network accounts.

  B. The Saleforce User's Facebook password must be stored on the User record.

  C. The Contact record must be updated each year to cause the Post to occur

  D. The Contact Owner must Follow the Contact on Facebook.

  Correct Answer: D

• Question 259:

  Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

  A. Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

  B. Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

  C. Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

  D. Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage

  Correct Answer: A

• Question 260:

  Universal Containers uses products in salesforce and has private security model. The product management Employee do not have access to all opportunities but would like to track the performance of a new product after it is launched.

  What would a consultant recommend to allow the product management employee to track the performance of the product?

  A. Create a criteria based sharing rule to add the product management team to relevant opportunities.

  B. create a trigger to add the product management team to the sales team of the relevant opportunities

  C. Create a trigger to set the product manager as owner for opportunity on the new product.

  D. Create a new product and add it to the price book with the product manager as the owner

  Correct Answer: A