Salesforce Salesforce Certifications CRT-251 Questions & Answers

• Question 261:

  Northern Trail Outfitters sales representatives have to be certified to sell items in its Professional catalog. Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? Choose 2 answers

  A. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified

  B. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified

  C. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified

  D. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity

  Correct Answer: AB

• Question 262:

  Universal Containers has an upcoming maintenance window where read-only access will be available Which two actions will Universal Containers be able to perform during this window? Choose 2 answers

  A. Run and view Salesforce reports

  B. Post report information on Chatter

  C. Update case data for a customer

  D. Review existing cases for an account

  Correct Answer: AD

• Question 263:

  Universal containers has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal containers is now seeing performance issues when it makes any changes to account sharing rules. What can universal containers do to address the issue without changing its integration?

  A. Contact salesforce support to add an index to the account object

  B. Ensure that the generic user has the Modify All Data permission.

  C. Ensure that the generic user has not been assigned a role.

  D. Set the organization wide defaults for accounts to public read/write.

  Correct Answer: C

• Question 264:

  Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  A. Publisher Actions

  B. Chatter

  C. Macros

  D. Omni-Channel

  E. Quick Text

  Correct Answer: ACE

• Question 265:

  Assuming a private sharing model for opportunities, what would you recommend to make it easier to work with sales operations and marketing when trying to close a deal at UP?

  A. Create account teams for specific accounts

  B. Enable feed tracking on opportunities

  C. Create private groups for specific opportunities

  D. Create sales teams for specific opportunities

  Correct Answer: BD

• Question 266:

  A new support center has only one part-time Service Rep. Which step should a Consultant take to ensure that Case Aging is tracked accurately?

  A. Let the Service Rep change the Business Hours on the Case

  B. User a time-dependent Workflow Rule to update Case Status

  C. Use an Escalation Rule to assign open Cases to another user

  D. Let the service Rep enter the appropriate Case age Value

  Correct Answer: B

• Question 267:

  The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Which solution should the Consultant suggest to meet this requirement?

  A. Create a Validation rule on the Person Account object to validate the MalingPostallCode of the contact with the ShippingPostalCode of the account.

  B. Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.

  C. Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

  D. Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

  Correct Answer: C

• Question 268:

  Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities.

  Which two steps should the Consultant take to resolve the issue?

  Choose 2 answers

  A. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team U user(s).

  B. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.

  C. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS."

  D. From the Setup menu, enable the system permission "Store offline data."

  E. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."

  Correct Answer: CE

• Question 269:

  Universal Container (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud Data. Which three Sandbox types can be used to accomplish this? Choose 3 answers

  A. Test Sandbox

  B. Partial Copy Sandbox

  C. Full Sandbox

  D. Developer Pro Sandbox

  E. Administrator Sandbox

  Correct Answer: BCD

• Question 270:

  Universal Containers does not have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, there has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?

  A. Use the lead Score on the find duplicates button and assign the leads with a score in the high category

  B. Create multiple validation rules to ensure that all fields on the lead record are populated with data

  C. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners

  D. Create a custom lead score field to assess lead quality and assign the leads that exceed the score to partners

  Correct Answer: D